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    Account Manager - Sarasota, United States - iBusiness Solutions

    iBusiness Solutions
    iBusiness Solutions Sarasota, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Key Duties and Accountabilities:

    • AMs are the main point of contact in all matters related to client concerns and needs. (New and existing clients with customer service, products, access to care, carriers etc.)
    • Assist Producers as needed to respond to any service needs of clients following enrollment
    • Responsibility to create the best client relationships to achieve a positive and long-lasting partnerships
    • Analyze and advise clients on service trends and assist with development of corrective action plans for improvement. Communicate with producer about potential or existing problems as needed.
    • Maintain accurate client records, keeping track of any contract updates and renewals
    • Work closely with sales, payroll, and workman comp for the good of the client
    • Foster strong and lasting relationships with client key contacts that ensure persistency of accounts.
    • Build and create marketing materials based on the needs of the client

    (Edi feeds, carrier updates, build out benefit Plat forms, create benefit materials etc.)

    Responsibilities

    • Field all clients concerns from incoming calls, E-mails etc.
    • Coordinate outside representation at Open Enrollment meetings as needed.
    • Manage clients' benefits, budget, renewal, request and compliance needs
    • Meet regularly with other team members to discuss progress and find new ways to improve business
    • Identify upsell, cross-sell, and renewal opportunities

    Required skills and qualifications

    • Active 2-15 License or a combination of 2-40 & 2-14 health life and variable annuities.
    • Critical thinker and problem-solving skills
    • Experience in a sales or customer service
    • Ability to multitask and juggle several responsibilities
    • Strong written and verbal communication skills
    • Ability to prioritize
    • CRM knowledge
    • Excel and Microsoft
    • Advocacy in all aspects internal and external

    Additional Responsibilities:

    • Attend relevant internal and external continuing education seminars and trainings to enhance knowledge and skills.
    • Participate in scheduled team and office meetings.
    • Provide Account Management backup for the team when necessary, during scheduled vacations, personal leave, or at a manager's discretion.

    This job description is not intended to be all-inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.



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