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Customer Service Representative
1 day ago
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Customer Service Representative
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Mutual Cornell Providence, United States**General Information**: · Mutual Cornell is an analytical chemistry laboratory with a focus on consumer product testing. · **Responsibilities**: · **Experience**: · Associate or Bachelor's degree preferred. Previous customer service experience a plus. Relevant experience in a la ...
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Customer Service Representative
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Customer Service Representative
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Harvey Nash Pawtucket, United States**Job Type**: Contract · Pay: $ $20.00 per hour · Expected hours: 40 per week · **Benefits**: · - 401(k) · - Dental insurance · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Experience level: · - 2 years · Shift: · - Day shift · - Morning shift ...
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Alert Fire Protection, Inc. Cranston, United StatesAttention Job Seekers · Alert Fire is currently seeking qualified personnel for the position of Customer Service Representative/Dispatcher. · Responsibilities of the role include: · - Handling incoming customer inquiries and providing exceptional service · - Dispatching appropria ...
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Customer Service
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Crimson Technologies Providence, United States*Advance your career with Providence* · Kerry Logistics is a global 3PL service provider based in Hong Kong with an extensive network in Asia. The company's core competency is providing customized logistics solutions for multinational corporations and international brands. Kerry ...
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Customer Service
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Parksite Rumford, United StatesJob Description · Job DescriptionAs a Customer Service & Sales Support Team Leader, your primary role is to oversee and manage a team of customer service representatives. You will ensure that exceptional customer service is delivered to both internal and external customers. You w ...
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Customer Service Representative
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Galaxy Technologies Swansea, United StatesYoungCapital is the recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you throughout the application process and during your entire collaboration. YoungCapital is the recruiting company that connects candidates wit ...
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Customer Service Coordinator
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Customer Service Coordinator
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Customer Service Representative
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Software Galaxy Systems East Providence, United StatesCustomer Service: Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor in order to create a positive first impression. Verifies customer identity including asking customers to provide personal information and compari ...
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customer service representative
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Customer Service Representative
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Jobs for Humanity East Providence, United StatesCompany Description · Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: YUPRO Placement · Job Description · Customer Service Representative · This ...
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Customer Service Representative
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Customer Service Rep
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TONI GROUP LLC East Providence, United StatesLocation East Providence, RI · **IMMEDIATE NEED** Customer Service Rep needed for growing global automotive manufacturer. **REQUIREMENTS:** · The requirements for this position are 5+ years experience in a customer service role for a manufacturer, Ideally seeking someone with e ...
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Csr - Customer Service Representative
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Customer Service Specialist
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Opusing LLC Providence, United StatesJob Title : Business Account Specialist/Customer service · Location : Providence RI Hybrid) · Duration : 12+ Months Contract · This position is onsite with the possibility of being hybrid at some point. · Client is driven by the mission of providing safe, reliable service to our ...
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Customer Service Representative
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Quantum Innovations North Lakeville, MA, United States Freelance**Join our team at North Lakeville, MA and start your career in sales** · At **Dein-Quereinstieg**, we support renowned partner companies in the telecommunications and energy industries with their personnel search for personal customer consulting. We offer everyone the chance to ...
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Customer Service Advisor
5 days ago
Icahn Automotive Providence, United StatesIcahn Automotive N Main St [Automotive Service] As a Customer Service Advisor at Icahn Automotive, you'll: Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service; Assist in various aspects of custome ...
Customer Service - East Providence, United States - Parksite
Description
As a Customer Service & Sales Support Team Leader, your primary role is to oversee and manage a team of customer service representatives.
You will need to have ability to motivate team, handle customer issues, and make sure all goals and objectives are met.
RESPONSIBILITIES:
Lead, motivate, and coach team members
Supervising day-to-day operations in the customer service department
Answers customers and team members questions and resolves customers problems and complaints.
Manages customer staff, implement job expectations, and performs reviews.
Develop and set goals for team members and provide constant feedback
Provide guidance and support to team members to deliver excellent customer service
Assist in hiring and training of new customer service representatives.
Monthly customer service metrics
Ensure customer satisfaction and provide professional customer support
Achieve product, technical, and territory knowledge
Responsible for servicing and supporting existing key accounts
Building sustainable relationships with customers and co-workers
Daily and weekly reporting
Identify system and workflow improvements to enhance team and customer experience
Work with team on culture initiatives and maintain positive work environment
Set example to team members of commitment, customer service expectations, work ethic, and personal character
Collaborate with other departments such at purchasing, accounting, and logistics
Assist CSR team in daily activities as needed
QUALIFICATIONS:
Knowledge, Skills and Abilities:
Strong customer service skills
Excellent problem solving and decision making abilities
Ability to handle challenging customer situations
Superior organizational and time management skills
Microsoft Office experience
Experience:
Bachelor's degree (preferred) or equivalent work experience
Proven experience in customer service leadership role
Infor experience preferred
Benefits:
Medical, Dental, Vison
Life, Short- & Long-Term Disability
Optional Voluntary Benefits
Employee Stock Ownership Plan (ESOP)
401K