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East Providence

    Customer Service Rep - East Providence, United States - TONI GROUP LLC

    TONI GROUP LLC
    TONI GROUP LLC East Providence, United States

    1 week ago

    Default job background
    Description

    Location East Providence, RI

    **IMMEDIATE NEED** Customer Service Rep needed for growing global automotive manufacturer. **REQUIREMENTS:**

    The requirements for this position are 5+ years experience in a customer service role for a manufacturer, Ideally seeking someone with experience in automotive manufacturing industry.

    **RESPONSIBILITIES:**

    Timely response to customer inquiries: Answer questions in a timely, efficient and customer friendly manner.

    Help in producing standard proposals for the customer base.

    Thorough knowledge of departmental procedures and policies including: billing, statements, adjustments, product knowledge, installation service changes, disconnects,

    trouble calls, updates to customer information, credit checks, and payments

    Thorough and efficient knowledge of current billing systems to include; the ability to

    enter all work orders, billing, adjustments, updates to customer information, and account

    documentation.

    Thorough understanding of services including pricing, features, and benefits; Determining customer needs and matching service needs

    Understanding of specific automotive, commercial, and or medical sub contracting a

    plus.

    Excellent communication skills, listening, paraphrasing, and customer education.

    Developing a positive and professional rapport with both internal and external

    customers.

    Communicating areas of concern to departmental supervisors or managers.

    Appropriately refer information or customer inquiries to the correct department.

    Demonstrated experience in a position that requires independent action and follow up.

    Team oriented results and working within a team structure is a must.

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