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    patient service rep - Providence, RI , USA, United States - Lifespan Corporation

    Lifespan Corporation
    Lifespan Corporation Providence, RI , USA, United States

    4 weeks ago

    Default job background
    Description

    Summary:
    Responsible for handling incoming patient calls scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients.


    Responsibilities:
    Addresses inbound calls and communicates with Coastal offices about patient matters

    Answers phone calls in a courteous manner identifying self and obtaining reason for call

    Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)

    Schedules patient appointments according to the guidelines for each office location

    Verifies patient demographic and pharmacy information

    Follows the protocol for handling each call according to specific criteria approved by Coastal Medical

    Effectively manages multi-line phone system

    Coordinates communication and information regarding high risk patients with the appropriate office or department

    Adheres to federal and local confidentiality laws including HIPAA ensuring patient privacy

    Follows Coastal Medical guidelines for protecting patients demographic clinical and financial information

    Performs other job-related duties as assigned

    Lifespan is an Equal Opportunity / Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.

    Lifespan is a VEVRAA Federal Contractor.


    Location:
    Coastal Medical


    USA:

    RI:
    Providence


    Work Type:
    Full Time


    Shift:
    Shift 1


    Union:
    Non-Union
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