Customer Service Representative/dispatcher - Cranston, United States - Alert Fire Protection, Inc.

Description

Attention Job Seekers

Alert Fire is currently seeking qualified personnel for the position of Customer Service Representative/Dispatcher.


Responsibilities of the role include:

• Handling incoming customer inquiries and providing exceptional service
• Dispatching appropriate teams to address emergencies and service requests
• Maintaining accurate records of customer interactions and transactions
• Collaborating with various departments to ensure timely and effective resolution of customer issues
• Utilizing communication systems and software to effectively coordinate and manage emergency situations
• Adhering to company policies and procedures to ensure customer satisfaction

Qualifications and requirements:

• Excellent communication and interpersonal skills
• Ability to remain calm and composed in highpressure situations
• Strong problemsolving and decisionmaking abilities
• Detailoriented with a customercentric approach
• Prior experience in customer service or dispatching is a plus

Why Choose Alert Fire?

• Prioritize your wellbeing with comprehensive health, dental, and life insurance coverage.
• Enjoy a worklife balance with paid vacation and sick time to recharge and spend quality time with loved ones.
• Benefit from an attractive endofyear bonus as a reward for your outstanding performance.

At Alert Fire, we pride ourselves on providing top-notch service to our valued customers. Join our team and be part of a company that prioritizes excellence, teamwork, and customer satisfaction.


Pay:
$ $25.00 per hour

Expected hours: 40 per week


Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cranston, RI 02921: Relocate before starting work (required)

Work Location:
In person