- High school diploma required. Additional education, training and/or certification(s) preferred.
- At least two (2) years of related hospitality experience, including some hotel front desk experience. An equivalent combination of education/experience may be considered. Ideal candidate will have worked in upscale hotel/resort/attraction setting.
- Demonstrated commitment to delivering world class internal/external guest service, and proven leadership skills; must be able to motivate staff/team.
- Outstanding interpersonal and written/verbal communication skills; must be able to interact professionally with a wide variety of guests. Second language a plus.
- Proficiency with Word, Excel, and Outlook; can quickly learn Biltmore's systems, products, and procedures, and has general knowledge of Asheville/WNC.
- Proactive and exercises good judgment; can creatively problem solve/troubleshoot; must be able to handle variety of guest service situations consistent with standards.
- Excellent organizational skills; can prioritize and multi-task, and adapt as needed.
- Valid Driver's License.
- Incumbent will be on their feet for extended periods of time.
- Incumbent should be able to lift the maximum of 35-50lbs occasionally.
- Incumbent must be able to communicate clearly.
- CPR certified or ability to become certified.
- Conduct pre-shift meetings with agents and lobby attendants.
- Accommodate room changes expediently and communicate with housekeeping.
- Ensure lobby attendants are attentive and closely monitoring shuttle pickups/drop offs.
- Review and oversee front desk agent tasks and checklists daily.
- Handle check-ins and check outs in a timely manner.
- Input information into SMS and maintain guest records accurately and precisely, paying close attention to details and comments.
- Handle any 3rd party reservations accurately and effectively.
- Process all credit card authorization forms and rate concession forms correctly, and file properly.
- Operate the Vingcard key system as needed.
- Operate estate ticketing system effectively.
- Act as Manager on Duty throughout shift.
- Monitor guest registration cards and bucket check with in-house lists.
- The ability to work first, second, and third shift hours as designated by leadership is an essential function of this position.
- Maintain complete knowledge at all times of:
-
Front Desk Supervisor
1 day ago
AutoCamp Asheville, United StatesAutoCamp is seeking a Guest Experience aka Front Desk Supervisor to direct and supervise the Front Desk Team to ensure that Autocamps guests have an exceptional luxury-oriented outdoor experience, and, to care for associate morale, standards, traini Front Desk, Supervisor, Genera ...
-
Front Desk Supervisor
1 day ago
AutoCamp Asheville, United StatesJob Type · Full-time · Description · Our new AutoCamp Asheville location is opening soon · Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our a ...
-
Front Desk Supervisor
15 hours ago
AutoCamp Asheville, United StatesJob Type · Full-time · Description · Our new AutoCamp Asheville location is opening soon · Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join ou ...
-
Front Desk Supervisor
1 week ago
The Foundry Hotel Asheville, Curio Collection Asheville, United StatesJob Description · Job Description · Raines Co. - Your Future is Now · Position Summary: · The Front Desk Supervisor (MOD) assists and guides the front office staff through their daily duties and responsibilities. · We offer · Medical/Dental/Vision · benefits, a generous PTO ...
-
Front Desk Supervisor
1 day ago
The Foundry Hotel Asheville, Curio Collection Asheville, United StatesJob Description · Job DescriptionRaines Co. - Your Future is Now · Position Summary: The Front Desk Supervisor (MOD) assists and guides the front office staff through their daily duties and responsibilities. · We offer Medical/Dental/Vision benefits, a generous PTO program, point ...
-
Inn Front Desk Supervisor
2 days ago
The Biltmore Company Asheville, United States Full time** Inn Front Desk Supervisor - Full Time** · **Job Category****:** Lodging **Requisition Number****:** INNFR007982 Showing 1 location **Job Details** · **Description** · The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications ...
-
Village Hotel Front Desk Supervisor
2 days ago
The Biltmore Company Asheville, United States** Village Hotel Front Desk Supervisor - Flex** · **Job Category****:** Lodging **Requisition Number****:** VILLA007951 Showing 1 location **Job Details** · **Description** · The starting pay range for this position begins at $19.06/hour and is based on the level of qualificat ...
-
Guest Services Supervisor
1 day ago
Earth Fare, Inc. Asheville, United StatesPrimarily supervises front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate Guest Services Supervisor, Gu ...
-
Weekend Front Desk Associate
1 week ago
Gold's Gym International, Inc. Asheville, United StatesEnthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. - Provides security and control to the front door and retail area of the faci Operations Supervisor, Front ...
-
Early Morning Front Desk Associate
1 day ago
Gold's Gym International, Inc. Asheville, United StatesEnthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. - Provides security and control to the front door and retail area of the faci Operations Supervisor, Front ...
-
Spa Shift Supervisor
1 day ago
Omni Hotels & Resorts Asheville, United StatesTo assist the Spa Director with the daily overall operation of the Spa. Responsible for coordinating and supervising spa staff, i.e massage therapists, estheticians, nail technicians, attendants and front desk schedulers. Responsibilities To work as Shift Supervisor, Supervisor, ...
-
Guest Services Supervisor
1 week ago
Earth Fare, Inc Asheville, United StatesPosition Summary: A great way to progress in hospitality management. Guests' services Supervisor oversees front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Supervisors run their shift and learn about scheduling, b ...
-
Night Auditor
1 day ago
AutoCamp Asheville, United StatesJob Type · Full-time, Part-time · Description · Opening Soon Now hiring for April start dates. · Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join ...
-
Relief Night Auditor- Part Time
1 day ago
AutoCamp Asheville, United States Part timeJob Type · Part-time · Description · Opening Soon · Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. · AutoCamp is seeking a Fron ...
-
Public Area Attendant
1 week ago
Aimbridge Hospitality Asheville, United StatesInformación disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up an ...
-
Public Area Attendant
1 week ago
Aimbridge Hospitality Asheville, United StatesJob Summary · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
-
Hotel Bellperson
2 weeks ago
Mckibbon Hospitality Asheville, United StatesWhat Makes a McKibbon Bellperson? · The bell person is the first person to interact with guests and the go to person for guests. As the friendly face of the property, the bell person has a relatable personality and a great desire to work with people. You are responsible for commu ...
-
Public Area Attendant
1 week ago
Hotel Indigo Asheville Asheville, United StatesJob Summary: · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
-
Front Desk Agent 390
1 week ago
Intellis Asheville, United StatesFront Desk Agent Job Details Job Location 390 - Cambria Hotel - Asheville, NC Description **POSITION SUMMARY: The Front Desk Agent at the Cambria Hotel Downtown Asheville are responsible for the guest registration process and communication of hotel services and promotions.** · * ...
-
Public Area Attendant
1 week ago
Aimbridge Hospitality Asheville, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
Village Hotel Front Desk Supervisor - Asheville, United States - Biltmore
Description
Job DescriptionFull time:
a position working 32+ hours per week.
The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements.
The Front Desk Supervisor will provide leadership for agents and lobby staff and requires an individual interested in providing superior customer service and professionalism as well as the ability to assist managers and associates with guest relations.
Also, the Supervisor will welcome our guests with a warm and friendly smile while courteously and efficiently handling guest arrivals and departures.
Supervisors will motivate, coach, and develop associates using a consistent, approachable demeanor while articulating expectations; oversee shift operations of the front desk at the Village Hotel on Biltmore Estate, ensuring a consistent and favorable experience for all guests.
The Supervisor will also provide general support and assistance to the leadership, department, and company.Please note that this position requires availability for multiple shifts but will generally work 1st or 2nd shift between the hours of 7am to 11am.
Requirements:B. All Village Hotel policies and procedures
C. Current groups and VIPs arriving and their billing procedures
D. Daily group functions.
E. Daily house count and expected arrivals