-
Front Desk Supervisor
3 weeks ago
AutoCamp Asheville, United StatesAutoCamp is seeking a Guest Experience aka Front Desk Supervisor to direct and supervise the Front Desk Team to ensure that Autocamps guests have an exceptional luxury-oriented outdoor experience, and, to care for associate morale, standards, traini Front Desk, Supervisor, Genera ...
-
Front Desk Supervisor
3 weeks ago
AutoCamp Asheville, United StatesJob Type · Full-time · Description · Our new AutoCamp Asheville location is opening soon · Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our a ...
-
Front Desk Supervisor
1 week ago
Biltmore Farms, LLC Asheville, United StatesThe DoubleTree by Hilton-Asheville Biltmore location, where this position is based, is expected to permanently close in summer 2025 for a future redevelopment project. · This position is time-limited due to the expected closure of this hotel property. · Transfers to one of thr ...
-
Front Desk Supervisor
2 weeks ago
Embassy Suites Asheville Asheville, United StatesJob Description · Job DescriptionAbout Us: · Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown As a team member of this new hotel, you will have the extraordinary opportunity to shape the gue ...
-
Hotel Front Desk Supervisor
1 week ago
McKibbon Hospitality Asheville, United StatesFront Desk Supervisor will be responsible for assisting with the overall performance of the property's front desk department, including guest satisfaction, brand quality assurance, budget and labor. You will supervise the daily operations of the fron Front Desk, Supervisor, Hotel ...
-
Hotel Front Desk Supervisor
6 days ago
McKibbon Hospitality Asheville, United StatesWhat Makes a McKibbon Hotel Front Desk Supervisor? · As a key member of the front desk leadership team, the Front Desk Supervisor is accountable for the hotel's front desk operations. Reporting to the Guest Services Manager and Assistant General Manager, the hotel's Front Desk S ...
-
Inn Front Desk Supervisor
3 weeks ago
The Biltmore Company Asheville, United States Full time** Inn Front Desk Supervisor - Full Time** · **Job Category****:** Lodging **Requisition Number****:** INNFR007982 Showing 1 location **Job Details** · **Description** · The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications ...
-
Front Desk Supervisor
3 weeks ago
AutoCamp Asheville, United StatesJob Type · Full-time · Description · Our new AutoCamp Asheville location is opening soon · Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join ou ...
-
Front Desk Supervisor
3 weeks ago
The Foundry Hotel Asheville, Curio Collection Asheville, United StatesRaines Co. - Your Future is Now · Position Summary: · The Front Desk Supervisor (MOD) assists and guides the front office staff through their daily duties and responsibilities. · We offer · Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, a ...
-
Front Desk Supervisor
3 weeks ago
AutoCamp Asheville, United StatesJob Type · Full-time · Description · Our new AutoCamp Asheville location is opening soon · Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join ou ...
-
Village Hotel Front Desk Supervisor
1 week ago
Biltmore Asheville, United States Full timeJob Description · Full time: a position working 32+ hours per week. The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements. · The Front Desk Supervisor will provide leader ...
-
Guest Services Supervisor
3 weeks ago
Earth Fare, Inc. Asheville, United StatesPrimarily supervises front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate Guest Services Supervisor, Gu ...
-
Weekend Front Desk Associate
3 days ago
Gold's Gym International, Inc. Asheville, United StatesEnthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. - Provides security and control to the front door and retail area of the faci Operations Supervisor, Front ...
-
Early Morning Front Desk Associate
3 weeks ago
Gold's Gym International, Inc. Asheville, United StatesEnthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. - Provides security and control to the front door and retail area of the faci Operations Supervisor, Front ...
-
Spa Shift Supervisor
3 weeks ago
Omni Hotels & Resorts Asheville, United StatesTo assist the Spa Director with the daily overall operation of the Spa. Responsible for coordinating and supervising spa staff, i.e massage therapists, estheticians, nail technicians, attendants and front desk schedulers. Responsibilities To work as Shift Supervisor, Supervisor, ...
-
Night Auditor
3 weeks ago
AutoCamp Asheville, United StatesJob Type · Full-time, Part-time · Description · Opening Soon Now hiring for April start dates. · Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join ...
-
Guest Services Supervisor
2 days ago
Earth Fare, Inc Asheville, United StatesPosition Summary: A great way to progress in hospitality management. Guests' services Supervisor oversees front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Supervisors run their shift and learn about scheduling, b ...
-
Front Desk Agent 390
5 days ago
Intellis Asheville, United StatesFront Desk Agent Job Details Job Location 390 - Cambria Hotel - Asheville, NC Description **POSITION SUMMARY: The Front Desk Agent at the Cambria Hotel Downtown Asheville are responsible for the guest registration process and communication of hotel services and promotions.** · * ...
-
Front Desk Receptionist
3 weeks ago
North Carolina Jobs Asheville, United StatesPosition Type: · Clerical/Receptionist/Clerical Duties · Date Posted: · 5/17/2024 · Location: · Asheville Middle School · Date Available: · 08/15/2024 · Closing Date: · until filled · District: · Asheville City Schools ASHEVILLE CITY SCHOOLS JOB DESCRIPTION · JOB TITLE: FRON ...
-
Front Desk Associate
1 day ago
Golds Gyms of the Carolinas Asheville, United StatesJob Description · Job DescriptionOverview · The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym ope ...
Village Hotel Front Desk Supervisor - Asheville, United States - The Biltmore Company
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
** Village Hotel Front Desk Supervisor - Flex**
**Job Category****:** Lodging **Requisition Number****:** VILLA007951 Showing 1 location **Job Details**
**Description**
The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Flex: A position working an average of 20-29 hours per week (between hours/year).
The Front Desk Supervisor will provide leadership for agents and lobby staff and requires an individual interested in providing superior customer service and professionalism as well as the ability to assist managers and associates with guest relations. Also, the Supervisor will welcome our guests with a warm and friendly smile while courteously and efficiently handling guest arrivals and departures. Supervisors will motivate, coach, and develop associates using a consistent, approachable demeanor while articulating expectations; oversee shift operations of the front desk at the Village Hotel on Biltmore Estate, ensuring a consistent and favorable experience for all guests. The Supervisor will also provide general support and assistance to the leadership, department, and company. Please note that this position requires availability for multiple shifts.
Schedule can vary, but is generally 7:00am - 3:00pm or 3:00pm-11:00pm. On occasion 11:00pm - 7:00am (eligible for $2/hour shift differential).
**Requirements:**
High school diploma required. Additional education, training and/or certification(s) preferred.
At least two (2) years of related hospitality experience, including some hotel front desk experience. An equivalent combination of education/experience may be considered. Ideal candidate will have worked in upscale hotel/resort/attraction setting.
Demonstrated commitment to delivering world class internal/external guest service, and proven leadership skills; must be able to motivate staff/team.
Outstanding interpersonal and written/verbal communication skills; must be able to interact professionally with a wide variety of guests. Second language a plus.
Proficiency with Word, Excel, and Outlook; can quickly learn Biltmore's systems, products, and procedures, and has general knowledge of Asheville/WNC.
Proactive and exercises good judgment; can creatively problem solve/troubleshoot; must be able to handle variety of guest service situations consistent with standards.
Excellent organizational skills; can prioritize and multi-task, and adapt as needed.
Valid Driver's License.
**Physical Requirements:**
1. Incumbent will be on their feet for extended periods of time.
2. Incumbent should be able to lift the maximum of 35-50lbs occasionally.
3. Incumbent must be able to communicate clearly.
4. CPR certified or ability to become certified.
**Essential Job Duties:**
1. Conduct pre-shift meetings with agents and lobby attendants.
2. Accommodate room changes expediently and communicate with housekeeping.
3.Ensure lobby attendants are attentive and closely monitoring shuttle pickupsdrop offs.
4. Review and oversee front desk agent tasks and checklists daily.
5. Handle check-ins and check outs in a timely manner.
6. Input information into SMS and maintain guest records accurately and precisely, paying close attention to details and comments.
7. Handle any 3rd party reservations accurately and effectively.
8. Process all credit card authorization forms and rate concession forms correctly, and file properly.
9. Operate the Vingcard key system as needed.
10. Operate estate ticketing system effectively.
11. Act as Manager on Duty throughout shift.
12. Monitor guest registration cards and bucket check with in-house lists.
13. The ability to work first, second, and third shift hours as designated by leadership is an essential function of this position.
14. Maintain complete knowledge at all times of:
A. Scheduled daily activities, estate activities and hours of operations.
B. All Village Hotel policies and procedures
C. Current groups and VIPs arriving and their billing procedures
D. Daily group functions.
E. Daily house count and expected arrivals
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**