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    Operations Supervisor - Philadelphia, United States - QTC Company

    QTC Company
    QTC Company Philadelphia, United States

    3 weeks ago

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    Description
    Are you an innovative leader who has a passion for empowering and developing high-performing teams? If so, we would love to speak to you

    Leidos QTC Health Services is currently seeking an Operations Supervisor to support our Veteran Affairs Operations.

    Who is Leidos QTC Health Services?

    Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit for more information.

    What part would you play in this role?

    As an Operations Supervisor, you will oversee a team of 10-15 Medical Case Specialist I for triaging daily VA disability referrals, preparing VA Disability Benefits Questionnaires (DBQs), scheduling veterans and obtaining diagnostics and reports from providers required to process VA disability claims.

    In this rewarding role, you will:
    • Manage processes and procedures to ensure timely and quality completion of work according to clients' contractual obligations.
    • Oversee the team's performance in order to achieve the operation goals of timeliness, quality, and customer service.
    • Coordinate employee onboarding and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
    • Analyze and report on a monthly and quarterly basis operational statistic.
    You must have:
    • Bachelor's degree from an accredited college
    • 5 years total relevant experience; 2 of the 5 years must be supervising or leading teams or projects (preferably in a healthcare setting)
    • Experience in an operations role within a healthcare setting.
    • Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
    Typical Day:
    • Monday - Friday: 8:30 am - 5:00 pm
    • Remote - Eastern Standard Time
    Pay :

    $73, ,969.00 annually

    *The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

    Benefits:

    We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:
    • Competitive compensation and quarterly bonuses
    • Tuition reimbursement
    • A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions.
    • Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays
    • Access to flexible benefits, including health and wellness programs, long and short-term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts.
    • An inclusive and ethical workplace
    The Leidos QTC Health Services Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

    Commitment to Diversity:

    This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

    Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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