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Des Plaines

    National Accounts Coordinator - Des Plaines, United States - Culligan

    Culligan
    Culligan Des Plaines, United States

    3 weeks ago

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    Description

    Specific Job Function:

    • Manage the Site Survey process from dispatch to quote creation.
    • Accurately document all account requirements for proper invoicing and reporting
    • Provide regular communications for updates and reporting purposes to customers, dealers, and other members of the company.
    • Respond to all inquiries from internal and external customers.
    • Provide support to all customers & sales team, collaborating closely with National Account Sales Managers.
    • Accurately enter contact data and notes into a database for tracking, analysis, and reporting.
    • Manage interface with National Accounts Portals as required by accounts to support sales and service.
    • Process customer orders from initial proposal through installation.
    • Manage customer support functions as assigned.
    • Demonstrate a professional and friendly demeanor to internal & external customers.
    • Conduct customers' follow-up to complete invoicing and service provider payments.
    • Additional responsibilities as assigned by supervisor.

    Requirements:

    • Bachelor's degree or equivalent work experience
    • Ideally to have 3-5 years supporting National Accounts Customer Service
    • Familiarity and competency with data entry
    • ERP data management experience (SAP, Salesforce, and CRM a plus)
    • Experience in MS office required, strong proficiency in Excel required.
    • Strong attention to detail and organizational skills
    • Fast and accurate data entry skills
    • Strong and effective verbal and written communication skills

    Competencies:

    To perform the job successfully, an individual should demonstrate the following competencies in this position.

    • Resourcefulness
    • Customer Focus
    • Team Player
    • Passion
    • Integrity
    • Analysis Skills
    • Detail Oriented
    • Organization/Planning
    • Oral/Written Communication
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