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Rosemont

    National Accounts Coordinator - Rosemont, United States - Culligan

    Culligan
    Culligan Rosemont, United States

    3 weeks ago

    Default job background
    Description

    Specific Job Function:
    Manage the Site Survey process from dispatch to quote creation.
    Accurately document all account requirements for proper invoicing and reporting
    Provide regular communications for updates and reporting purposes to customers, dealers, and other members of Culligan.
    Respond to all inquiries from Culligan internal and external customers.
    Provide support to all Culligan customers & sales team. Will work closely w/ National Account Sales Mgrs.
    Accurately enter contact data and notes into a database for tracking, analysis, and reporting.
    Manage interface with National Accounts Portals as required by accounts to support sales and service.
    Process customer orders from initial proposal thru installation.
    Manage customer support functions as assigned.
    Demonstrate a professional and friendly demeanor to internal & external customers.
    Conduct customers' follow up to complete invoicing and service provider payments.
    Additional responsibilities as assigned by supervisor.

    Requirements:
    Bachelor's degree or equivalent work experience
    Ideally to have 3-5 years supporting National Accounts Customer Service
    Familiarity and competency with data entry
    ERP data management experience (SAP, Salesforce, and CRM a plus)
    Experience in MS office required, strong proficiency in Excel required.
    Strong attention to detail and organizational skills
    Fast and accurate data entry skills
    Strong and effective verbal and written communication skills


    Competencies:
    To perform the job successfully, an individual should demonstrate the following competencies in this position.

    Resourcefulness Customer Focus Team Player

    Passion Integrity Analysis Skills

    Detail Orientated Organization/Planning Oral/Written Communication
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