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Field Production Print Support Engineer - Hartford, United States - BlueCrest
Description
Company SummaryBlueCrest is the innovative leader in postal and parcel automation solutions.
With a focus on operational efficiency, customer experience, and technology integration, BlueCrest empowers businesses to achieve success through streamlined processes and meaningful connections from data through delivery.
BlueCrest is a global company with clients and team members located in 16 countries worldwide, including an expansive field service team comprised of nine-hundred specialized field service technicians.
BlueCrest's manufacturing headquarters is based in Danbury, Connecticut.Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE).
It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.
It is the essence of how we interact and workit's how things get done at BlueCrest.Job Description
BlueCrest is the innovative leader in postal and parcel automation solutions.
With a focus on operational efficiency, customer experience, and technology integration, BlueCrest empowers businesses to achieve success through streamlined processes and meaningful connections from data through delivery.
BlueCrest is a global company with clients and team members located in 16 countries worldwide, including an expansive field service team comprised of nine-hundred specialized field service technicians.
BlueCrest's manufacturing headquarters is based in Danbury, Connecticut.Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE).
It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.
It is the essence of how we interact and work—it's how things get done at BlueCrest.POSITION SUMMARY
An Engineer Advisor position responsible for supporting business deliverables from pre-sales support through installation and customer acceptance. Provides tier three support to Bluecrest Field Service for all DMT Print products. Provides direct involvement in installation and upgraded of printers.
CORE RESPONSIBILITIES
Provide Pre-Sales support giving direction to Statement of Work for all printer installations and upgrades.
Provides direct on site installation support for printer installations.
Provide post-install support services, including standby/on-call
Provides recommended spare parts, service bulletins and printer documentation to local field service.
Uses best practices and drives improvements to obtain overall business objectives.
Qualifications
KEY SKILLS AND EXPERIENCE REQUIRED/PREFERRED
Latest Windows and Linux Operating System familiarity
Up to 70% travel could be required
Familiarity with PLC logic controllers and programming methods
Ability to logically troubleshoot technical issues through use of application and system logs
Ability to utilize remote diagnostic and communication software for problem resolution
Familiarity with workgroup and domain-based networking, access and security
Engaging attitude and eagerness to help local service and clients solve their business problems
Strong mechanical aptitude and skills with the use of hand and power tools is required
Ability to read and troubleshoot using electrical schematics and wiring diagrams is required
Working familiarity with AC and DC electrical circuits, switches, sensors, solenoids and relays is required
Consultative approach to interfacing with internal and external clients
Willingness to apply focus to unfamiliar parts of the business driving internal improvement
Experience with multi-vendor production printer controllers and capabilities
Awareness of industry standard technical compliance/security requirements and resolution process
Experience with Secure File Transfer, related software such as WS_FTP, Filezilla and Move-It
Experience and familiarity with production print operations
Experience and familiarity with use of Dynamics 365 CRM and FP O modules is desirable
Ability to document technical environments, project deliverables and respond to technical RFP questions
Ability to assist or create Statements of Work SOW for planned projects
Experience and familiarity with fluid pumps and associated plumbing
Strong interpersonal and customer relationship skills
Associate degree in Information and/or Print technology or equivalent experience required
Bachelor's degree in Information and/or Print technology preferred
Print industry certifications preferred
IT certification (Microsoft, Networking, Red Hat Linux) preferred
EEO Statement
BlueCrest is proud to be an equal opportunity employer.
We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation.
We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by lawBenefits
As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees.
This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.
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