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    Software Support Engineer - Hartford, United States - J. Morrissey

    J. Morrissey
    J. Morrissey Hartford, United States

    4 weeks ago

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    Description
    Software Support Engineer (Remote, New England)


    Our Client is a Connecticut-based niche marketing company that has been a leader in their space for over 25 years.

    They are experiencing growth in clientele and are scaling up their Software Support Engineer team. This role will serve as the bridge between the help desk and Sr engineering teams, troubleshooting software related issues. Our client has a strong core group of engineers that will provide guidance and mentorship.

    If you are seeking a company that offers a clear career growth path, this is a great opportunity for you.

    Salary range K with a strong benefits package
    Flexible hybrid/remote role, company HQ is in Harford County, CT


    Responsibilities:
    Serve as the escalation point for the help desk team, remotely troubleshooting software solutions deployed at client locations nationally
    Collaborate with help desk and software engineering teams to communicate complex issues and find solutions
    Investigate, perform root cause analysis, and find trends in system issues
    Diagnose and find resolutions related to marketing content delivery, utilizing tools such as RabbitMQ, rsync, etc.
    Troubleshoot network connectivity problems utilizing network analyzer tools (Ping)
    Investigate issues related to hardware, barcode scanners, printers, video displays/audio
    Work with senior engineers to learn the environment - embedded Linux, Python, C++, Bash, scripting, JavaScript

    Qualifications:
    A degree in Computer Science, Software Development, IT, or related experience
    Prior experience troubleshooting and using analytical skills to solve issues
    Desire and willingness to learn new technologies (Python, Linux, C++, Scripting, Databases)
    Background working within a Linux environment, programming languages, and databases highly desired
    Strong communication and collaboration skills

    Please send resumes to


    INDI
    #J-18808-Ljbffr
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