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Little Rock

    Office Assistant I - Little Rock, United States - Pulaski County (AR)

    Pulaski County (AR)
    Pulaski County (AR) Little Rock, United States

    1 week ago

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    Description
    Department: Sanitation/Public Works

    Position Control Number:

    FLSA Status: Non-Exempt, position is eligible for overtime

    Safety Sensitive Designation: This position is not designated as safety-sensitive.

    Random Drug/Alcohol Test: No

    Opening Date: April 22, 2024

    Closing Date: May 5, 2024 at 11:59 PM

    This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management's right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.

    EEO/AA/F/M/Vet/Disabled

    JOB SUMMARY: Responsible for providing clerical support to Sanitation and Animal Services Departments by greeting visitors and providing general information to the public and county employees.

    ESSENTIAL JOB FUNCTIONS:

    * Calculates sanitation bills by using a monthly fee schedule to produce a bill manually when needed.
    * Prepares pay vouchers for refunds to Sanitation accounts; obtains Director's signature and forwards to Comptroller's office.
    * Establishes new customer sanitation accounts; obtains Director's signature; forwards account information and guidelines to new customers.
    * Processes adjustments, deletions, etc., to Sanitation accounts with Director's approval.
    * Receives requests for litter and dumpsite cleanup; produces work orders and records completion.
    * Maintains work order management database with photos and necessary customer information; updates and adds notes as needed.
    * Tracks, records, and files recycling information.
    * Audits work orders to ensure completion in a timely manner.
    * Ensures work orders are given on the correct day to follow the proper route schedules.
    * Answers phone calls and provide general information concerning services provided by the Sanitation and Animal Services Department.
    * Greets and directs visitors to appropriate department personnel.
    * Enters service requests for Sanitation and Animal Services into the relevant in-house database; selects appropriate forms in the database for service complaints, cart requests, and scheduling of bulky items and limb pickup.
    * Prints, and sends by email, copies of work orders as needed.

    SECONDARY DUTIES AND RESPONSIBILITIES:

    * Receives domestic animal complaints by phone; logs complaints into computer database; and dispatches appropriate Animal Control officers when requested based on the location of the complaint.
    * Establishes hard copy and computer files for landlord accounts.
    * Provides assistance with special projects such as large mailouts and certified mail.
    * Accepts payment for Sanitation fees occasionally from walk-in customers; verifies cash and issues receipts.
    * Performs other related duties as required.

    PERSONNEL SUPERVISED: None.

    WORKING CONDITIONS: The majority of duties are performed in a smoking-restricted office environment.

    MINIMUM QUALIFICATIONS:

    REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

    *
  • Good knowledge of billing procedures and processes involved with Sanitation collections.
    * Good knowledge of standard office practices, procedures, and equipment.
    * Good knowledge of basic mathematics.
    * Good knowledge of word processing and excel software.
    * Ability to count money.
    * Ability to accurately calculate bills.
    * Ability to operate and communicate effectively on a two-way radio.
    * Ability to deal with people and customers tactfully and effectively.
    * Ability to establish and maintain a detailed record-keeping system.
    * Ability to attend work regularly and reliably.
    * Skill in the operation of a 10-key calculator.
    * Skill in the operation of, and data entry into, a personal computer.

    PHYSICAL REQUIREMENTS:

    *
  • Digital dexterity is necessary for keyboard operation.
    * Visual acuity is needed for use of a computer screen.
    * Ability to communicate effectively orally, in person, and via telephone.

    EDUCATION AND EXPERIENCE:

    Completion of high school or equivalency; considerable work experience with clerical support, financial record keeping; or related duties; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

    Regular and reliable attendance is an essential function of this position.
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