- Travel throughout an assigned territory to provide technical training and presentations on Pride retail products (electric wheelchairs, mobility scooters, and power lift recliners) to certified providers as it relates to properly troubleshooting issues and performing repairs
- Assist providers and their technical staff in troubleshooting and repairs of units in the field
- Focus on continued product training, development, and support in the assigned territory
- Communicate consistently with Retail Mobility Sales Representatives (RMSR), Regional Managers, and the Pride Sales, Training and Technical Service teams in order to fulfill provider needs as it relates to demo product tracking/movement and technical training
- Communicate product quality concerns or provider feedback to the appropriate teams
- Report field data regarding growth opportunities within your assigned territory to the appropriate RMSR and Regional Manager
- Maintain accurate inventory on demo chairs, electronics, and accessories needed in the field
- Collaborate with RMSRs to place, track and move demo products as needed
- Maintain cost effective time and expense management
- Submit monthly expenses and weekly itineraries for travel
- Participate in Veteran's Affairs (VA) clinics and related activities for technical training on all Pride retail products
- Promote the usage and provide training of PQ365 and Live Lens to help drive compliance and improve usage rates
- Document account activity in Customer Relationship Management (CRM) software program following provider visits
- Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
- Attend the Annual C-TPAT Security Training
- Focus on continuous improvement, and consistently demonstrate good business judgment
- Work effectively with all Pride departments to exceed internal and external expectations
- Pride retains the discretion to modify duties and/or assign other duties as necessary
- Must be a team player, friendly, professional, detail-oriented, and honest
- Multi-task, problem-solve, and prioritize in a fast-paced working environment
- Work with multiple departments as a cross-functional team
- Travel for the company and transport demo equipment as business needs dictate
- Use hand tools and standard power tools
- Assemble and troubleshoot mechanical and electrical devices
- Lift/Push/Pull up to 50 lbs.
- Relentless drive to achieve advancement and continuous improvement
- Basic working knowledge of Microsoft Office Word, Excel and PowerPoint
- Excellent web navigation skills
- Excellent verbal and written communication skills
- Excellent planning, customer service, public speaking, and presentation skills
- Basic working knowledge of Pride operating systems preferred
- Intermediate knowledge of Pride retail products preferred
- Strong mechanical and/or electrical assembly and troubleshooting skills preferred
- At least 1 year of customer service-related experience troubleshooting or repairing mechanical or electrical assemblies or products
- At least 1 year of experience with Electro-Mechanical Applications in a Health Care Industry, Sales, Manufacturing, and/or Production environment preferred
- At least 2 years of experience within the Mobility/DME Industry preferred
- At least 2 years of technical support and/or service experience preferred
- Current or previous successful employment experience with Pride Mobility Products Corporation preferred
- High School Diploma or GED
- Associate Degree in a related field preferred
- Must be legally authorized to work in the United States without sponsorship now, or in the future
- This job description is not intended to be all-inclusive
- This is a safety sensitive position
- In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
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Retail Support Specialist - New Haven, United States - Pride Mobility
Description
Annual Salary:
$52,080 w/ Commission Potential
DESCRIPTION/JOB SUMMARY
To work with Pride's Field Sales team and assist in dealer development as it relates to technical product training, demo deployment and tracking, and PQ365 and Live Lens utilization
RESPONSIBILITIES/DUTIES
REQUIRED SKILLS
Must have the ability to:
Must have:
PREFERRED SKILLS
REQUIRED EXPERIENCE
PREFERRED EXPERIENCE
REQUIRED EDUCATION
PREFERRED EDUCATION
REQUIRED QUALIFICATIONS
DETAILS
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at x1250.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)
