Head of Community Building - Los Angeles, CA, United States - TikTok

Description

Los Angeles Regular Operations - User ops Job ID: A49149

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.Creators are the heart and soul of TikTok. The Creator team's mission is to facilitate our Creator community's growth and development, drive high quality content production and increase creator engagement and product adoption through scaled content and education programs. This team will also create scalable initiatives to build, celebrate, and recognize our diverse and inclusive communities around the world.Within the Creator Team, the Creator Engagement & Community team is responsible for:- Developing creator programs based on content ecosystem and product needs/opportunities (eg CPB, 1min+ creator onboarding program, creator plan for Met Gala, booktok creator program, etc).- Developing frameworks for community building through DE&I initiatives, GR social impact needs and creator recognition programs (eg BlackTikTok, CasaTikTok, TTfG, Ambassador programs, Creator Councils, etc). Standardize how we drive creator advocacy.- Building creator campaigns around scaled programs, scaled education, DE&I, and creator recognition that target TT creators and non-TT creators and are aimed at changing perception and driving creator engagement.- Unify our approach to key creator events (eg TikTok Awards, creator summits) and key creator industry events (eg Vidcon).- For all of the above, responsible for scaling these efforts to local/regional teams ensure constant dialogue and value-add as well as responsible for executing in NA.- As part of the CE&E team, the Community Team will focus on #2 above.- The Head of Community will lead a team that develops scalable solutions that serve regional/local needs as well as execute them in NA.- Develop a holistic, inclusive approach to community building and DE&I, ensuring we support all creator communities/identities.- Champion underrepresented creator voices and find new ways to celebrate & support these communities in impactful ways.- Coordinate and scale best practices and playbooks for community and DE&I events (to be executed regionally/locally)- Create frameworks around how we show creator appreciation and recognition (eg creator gifting strategy, creator milestone recognition programs).- Support reactive and proactive GR needs through co-develop creator mobilization and advocacy initiatives in authentic and impactful ways.- Manage the global TTfG program and rollout in NA, standardize playbooks for social impact causes, fundraisers to serve regional/local needs.- Standardize the ways we drive creator appreciation (eg gifting strategy, recognition programs, enrichment programs in partnership with the publisher team) as well as creator ambassador programs, creator councils.

Qualifications

Minimum Qualifications:- Experience leading and managing teams focused on the creator and content ecosystem, ideally with experience at other top content ecosystem, ideally with experience at other top content, entertainment and social media/influencer platforms or companies or relevant industries- Highly collaborative leader with strong track record of working across teams, organizational structures, geographies to drive impact- Ability to develop scalable frameworks and approaches- Experience working in a cross-functional environment as a consensus builder across disparate business units with occasionally conflicting KPIs- Leadership in understanding key business priorities, including the ability to clearly articulate key issues, recommend solutions, and drive projects start-to-finish to serve those core business prioritiesPreferred Qualifications:- Extraordinary organizational skills with the ability to work cross functionally with other stakeholder teams and senior leadership.- The ability to manage teams to meet deadlines and drive strong execution in a fast‐paced environment.- Exemplary interpersonal, analytical and communications skills.- MS/MA/MBATikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Job Information

The base salary range for this position in the selected city is $ $229140 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.