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    Bilingual Customer Service Representative - Boise, United States - Idaho Housing and Finance Association

    Idaho Housing and Finance Association
    Idaho Housing and Finance Association Boise, United States

    1 week ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    Idaho Housing and Finance Association is seeking a hard-working and motivated Bilingual Customer Service Representative to join our Mortgage Loan Servicing Department. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology in both English and Spanish.

    This position requires you to be on-site for your initial 6 months of employment. After 6 months with good performance, you will have the opportunity to work fully remote.

    In this role, you will:

    • Respond timely and effectively to customer inquiries
    • Assist with administration of single-family home loans
    • Actively listen to customers and offer appropriate education and assistance
    • Ensure the privacy and security of client information
    • Redirect calls to appropriate agents, queues, or departments
    Requirements

    Minimum Qualifications:
    • Must be fluent in Spanish
    • Must be able to work in the office for 6 months; after 6 months with great performance, you are eligible to work remotely
    • Ability to work independently, organize, prioritize, and perform job responsibilities
    • Ability to maintain excellent customer relations at all times
    Preferred Qualifications:
    • Call Center experience preferred
    • 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
    Salary Description

    $19 an hour
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