Jobs
>
Customer Service Representative
>
Boise

    Customer Service Representative - Boise, United States - Enphase Energy

    Enphase Energy
    Enphase Energy Boise, United States

    6 days ago

    Default job background
    Description

    Requisition ID: 4724 ** Customer Service Representative**

    ** Boise, ID, United States**

    Full-time / Non-Exempt Hourly Rate (starting from $20/hr. AND benefit eligibility on day one)

    All offers of employment are contingent upon success completion of a background check.

    Our mission at Enphase Energy is to advance a sustainable future for all.

    Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 36 million microinverters on more than 1.5 million homes across 130 countries.

    At Enphase we are also committed to Diversity and Inclusion. Developing cutting edge technology requires a workforce as diverse as the populations we wish to serve. We are a values-driven company that puts people and their power at the center of our shared energy future.

    Our work environment is fast-paced, fun, and full of exciting new projects. We will train you to be successful in your role and help you grow your career and your income. If you are a self-motivated, goal-oriented, and eager to join a high performing team, we have immediate openings on our Customer Service Representative team. The possibilities are endless In addition to a competitive hourly rate, you will receive Enphase stock and benefits, as well as be eligible for a corporate quarterly bonus and monthly incentives. We also have a periodic performance/milestone-based pay adjustment program.

    As a Customer Service Representative, you will be responsible for the following:

    Answer inbound phone calls to the Customer Support Level 1 phone queue

    Respond to inbound emails to the Customer Support group address.

    Provide pre-sales information about products

    Document all activity in a central CRM/Helpdesk software platform

    Troubleshoot technical issues related to installations

    Assist with the activation of new sites as needed

    Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database

    Assist other team members with troubleshooting and/or administrative tasks as needed

    Monitor and act upon quality analysis reports provided by the QA team

    Participate in ongoing training/education of industry standards and product-specific information

    Follow departmental conventions and procedures in a positive manner

    Professionally represent Client via all communications mediums

    Abide by all company policies and standards of conduct contained in the Client manual

    Qualifications:

    High school diploma or GED equivalent

    Experience with PC and MAC OS X

    Excellent verbal and written communication skills

    Excellent interpersonal skills with both external customers and internal employee

    Ability to multi-task in a very fast-paced environment

    Be able to type at least 30 WPM

    Call center experience, a plus

    Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful

    Experience with consumer-grade networking TCP/IP data networking preferred

    Physical Requirements:

    Prolonged periods sitting at a desk and working on a computer

    Hand and finger manipulation using phone and keyboard

    Extended time on phone with customers

    Benefits:

    Medical, Dental and Vision Care

    Health Savings Account (HSA)

    Flexible Spending Accounts (FSA)

    Paid Vacation

    Paid Sick Time

    Tuition Reimbursement

    10 Paid Holidays

    401(k) Retirement Savings Plan

    Employee Stock Purchase Plan (ESPP)

    Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD)

    Life and Accidental Death and Dismemberment Benefits (AD&D)

    Voluntary (Optional) Life Insurance

    Pet Insurance

    Employee Assistance Program (EAP)

  • Carrington College

    Enrollment Services Representative

    2 days ago

    Carrington College Boise, United States Full time

    Enrollment Services Representative · Posted 10-Jun-2024 (PST) · 1299 North Orchard Street, Boise, ID 83706, USA · per hour · Hourly · Full Time · Who Are We: helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that ...

  • R1 RCM

    Customer Service Representative

    1 week ago

    R1 RCM Boise, United States Full time

    For this US-based position, the base pay range is $ $19.50 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it's up to us to use our shared expertise ...

  • Resilient Enterprises, Inc.

    Customer Service Representative

    2 weeks ago

    Resilient Enterprises, Inc. Boise, United States

    Job Description · Job DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Servi ...

  • Elcor Inc

    Customer Service Representative

    5 days ago

    Elcor Inc Boise, United States

    Job Description · Job Description · **Company Overview:** · At Elcor Inc, we pride ourselves on our commitment to excellence and our dedication to providing exceptional service to our customers. Founded on the principles of integrity, innovation, and reliability, we strive to cre ...

  • Administrative Resource Options

    Customer Service Representative

    5 days ago

    Administrative Resource Options Boise, United States

    ** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO002475 Showing 1 location **Job Details** · **Description** · Administrative Resource Options is looking to hire an Customer Service Representative in Boise, ID. This ...

  • Parkerservices

    Customer Service Representatives

    5 days ago

    Parkerservices Boise, United States

    **Customer Service Representatives - Boise** · ****Customer Service Representatives needed for an award-winning financial institution in Boise**** · ******Must be in the Boise, ID area****** · ****Job ID:** 19028** · ****Pay Rate:** $19.00 per hour** · ****Location:** Boise, ...

  • Saltzer Health

    Patient Service Representative

    6 days ago

    Saltzer Health Boise, United States

    **Patient Service Representative (Saltzer Health)** · Location: **Boise, ID** · Type: **Full-time** · Hours: **40** · Posted: **Just posted** · You will represent Intermountain Saltzer Health and serve as the point of contact for patients entering Intermountain facilities; w ...

  • Idaho State Job Bank

    Taxpayer Services Representative

    1 day ago

    Idaho State Job Bank Boise, United States

    Taxpayer Services Representative at Idaho Division of Human Resources in Boise, Idaho, United States Job Description Taxpayer Services Representative Posting Begin Date: 2023/12/07 Posting End Date: 2023/12/14 Category: Customer Service Sub Category: Tax Administration Work Type: ...

  • Packard Culligan Water

    Customer Service Representative

    5 days ago

    Packard Culligan Water Boise, United States Full time

    CUSTOMER SERVICE REPRESENTATIVE · Do you thrive working in a fast paced environment where everyday is not the same? Do you enjoy interacting with people, solving problems as well as being an active listener? Culligan Water is searching for an energetic, positive, tech savvy Cust ...

  • USLI

    Direct Bill Service Representative

    2 weeks ago

    USLI Boise, United States Full time

    · Essential Functions: · Service incoming telephone calls regarding billing and payment inquiries in accordance with team standards, perform research and follow up to effectively respond to calls and online communication within established service promises, document call log in ...

  • Express Employment Professionals Defunct

    Customer Service Representative

    4 days ago

    Express Employment Professionals Defunct Boise, United States

    This job was posted by : For more information, please see: Employment is seeking a customer service representative for the State. Job duties include:Making outbound calls to people who have been overpaid on unemployment and using a scriptTaking payments over the phone or settin ...

  • Packard Culligan Water

    Customer Service Representative

    4 weeks ago

    Packard Culligan Water Boise, United States

    Job Description · Job DescriptionCUSTOMER SERVICE REPRESENTATIVEDo you thrive working in a fast paced environment where everyday is not the same? Do you enjoy interacting with people, solving problems as well as being an active listener? Culligan Water is searching for an energet ...

  • HOJ INNOVATIONS, INC

    Customer Service Representative

    1 day ago

    HOJ INNOVATIONS, INC Boise, United States

    Job Description · Job DescriptionIdaho Material Handling, Inc. is a leader in the material handling industry and is currently seeking outstanding candidates for a Customer Service Representative. The primary function of this position is to develop and maintain customer relationsh ...

  • National Healthcare Employee Services, L

    Patient Service Representative

    3 weeks ago

    National Healthcare Employee Services, L Boise, United States

    Job Description · Job DescriptionAs a Patient Service Representative at RehabAuthority, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. · Essential Job Functio ...

  • Culligan Water

    Customer Service Representative

    5 days ago

    Culligan Water Boise, United States

    **Customer Service Representative** · at Packard Culligan Water Boise, Idaho **CUSTOMER SERVICE REPRESENTATIVE** If youre looking to gain office experience in a professional environment, this is the job for you Culligan of Boise, ID is a successful dealership within the Packard ...

  • Shauna Mickens - State Farm Agent

    Customer Service Representative

    4 days ago

    Shauna Mickens - State Farm Agent Boise, United States

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial s ...

  • BCForward

    Customer Service Representative

    3 weeks ago

    BCForward Challis, United States

    Job Description · Job DescriptionBCforward is currently seeking a highly motivated Customer Service Representative at Boise ID 83714 · Job Title: CSR · Location: Boise, ID 83714 · Expected Duration: 2 Years contract with strong possibility of extension · Max Pay Rate: $17/hr · Th ...

  • State of Idaho

    Customer Service Representative 2

    2 weeks ago

    State of Idaho Boise, United States

    Maintaining record keeping systems by adding deleting, or updating information. Conducting telephone interviews to determine customers' requests and needs. Providing specialized information about agency programs and services. Clarifying, explaining, Customer Service Representativ ...

  • Boise State University

    Customer Service Representative 1

    15 hours ago

    Boise State University Boise, United States

    Customer Service Representative 1 · Job no: 498406 · Work type: Classified · Location: Boise, ID · Categories: Customer Service, Admission and Enrollment, Entry-Level · About Us: · Boise State University is located along the banks of the Boise River and a short stroll from the ...

  • Veolia

    Customer Service Representative I

    1 week ago

    Veolia Boise, United States

    Job Details · Company Description · About Veolia North America · A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection ...