- Exercises full compliance with the Agency's Code of Conduct, all Agency policies and procedures and Federal and State laws and regulations
- Maintains confidentiality and security for all client and staff related materials and/or records.
- Follows crisis/emergency procedure to contact to Hope place Program Manager or Lead Certified Peer Specialist in the event the Certified Peer Specialist needs support
- Assists in the development of and closely follows program & Guests Safety Plans
- Provides individual and group supervision accounts for guests at all times
- Provides a safe environment for guests and staff utilizing the sanctuary model
- Reads and becomes familiar with program policy manual
- Keeps current with the training requirements regarding Therapeutic Crisis Intervention (TCI), Functional Behavioral Approach, Safety In the Community, and Motivational Interviewing and other related trainings.
- Employs approved crisis intervention/prevention techniques utilizing accepted practices per Agency policy and procedures
- Documents critical incidents as required by program/agency Communicates concerns, problems, questions to Supervisor
- Assists with projects associated with the Hope Place Program, including internal and external committees, task forces and special initiatives
- Exercises daily decision-making, problem-solving and ongoing task prioritization
- Makes appropriate referrals and linkages to community supports.
- Advocacy; community outreach; education; referrals to other services (health insurance enrollment, housing, legal, care management, basic needs, etc.) or ongoing treatment; tools to support wellness and recovery
- basic intake and triage; Social Determinants of Health (SDOS) assessment
- De-escalation; stabilization; (mindfulness and motivational interviewing); and, brief interventions such as art, and journaling.
- Documents progress notes for each visit with clients as assigned in the Electronic Client Record (eCR) within the day of service
- Track and monitor progress and outcomes
- Participates in surveys conducted by referring agencies
- Demonstrates, promotes and practices cultural competency toward Guests and staff through respect and understanding achieved through training and Agency cultural activities
- Recognizes and embraces the diversity of teams
- Supports and develops the strengths of each individual team member
- Fields questions; addresses concern of referral sources/families with Peer Mentor assignments.
- Works with Program Manager to develop individualized plans to support and encourage professional growth
- Completes all required documentation according to appropriate time lines.
- Attends trainings as required and as appropriate to skills related to the position
- Utilizes scheduler on eCR to maintain required expectations both fiscally and programmatically
- Coordinates and facilitates an initial meeting with Guests when they arrive at the program
- Obtains and communicates personal information regarding youth and family from referral source
- Cooperates and collaborates with program staff, volunteers and other agency staff; both internal and external to the agency
- Check and respond to e-mail and phone calls within 24 hours
- High School Diploma, GED, or equivalent experience in lieu of education required
- 2 years of work or volunteer experience in a setting providing Behavioral Health services preferred.
- Must obtain peer certification within 1 year of hire (Certified Peer Supports)
- Flexible and adaptive to the work environment.
- Ability to engage, plan, communicate, and understand mental health challenges, co-occurring disorders and developmental challenges
- Availability to work afternoon, evenings 3pm -11pm, weekends 3-11pm
- Proficient with Microsoft Office
- Proficient in Electronic Client Record Systems preferred.
- Working knowledge of the Functional Behavioral Approach, Skill Building, Sanctuary, Therapeutic Crisis Intervention and Child and Family Team Process preferred.
- Effective and open communication, emotional intelligence, and interpersonal skills.
- Ability to work in partnership with others, including staff members across all departments.
- Strong problem solving skills and ability to manage multiple projects and prioritize.
- Organized and self-directed; team player – able to share information and collaborate effectively across all functions, and with both internal and external partners.
- Ability to walk short distances
- Ability to use stairs
- Ability to leave a location quickly
- Character and Courage (Integrity and Trust)-
- Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
- Customer Focus
- Build positive relationships through communication and collaborative problem solving.
- Commitment to Diversity, Inclusion, Justice and Equity
- Believe in the dignity and humanity of all people to reach their full potential.
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Certified Peer Specialist - Rochester, United States - Villa of Hope
Description
Job Description
Job DescriptionCERTIFIED PEER SPECIALIST
JOB TITLE: Certified Peer Specialist
POSITION GRADE: 74 Pay commensurate with education and experience $ /hr
DEPARTMENT/PROGRAM: Hope Place
SUPERVISOR: Hope Place Program Manager
FLSA: NON-EXEMPT
JOB SUMMARY:
Under the general direction of the Hope Place Program Manager, the Certified Peer Specialist is responsible for providing quality, trauma-responsive care and programing for adults, ages 18 and older, experiencing a mental health pre-crisis or crisis, by providing the least restrictive means of crisis stabilization and treating guests to ensure their return to a higher level of functioning as quickly as possible. The program will serve those with mental health challenges, co-occurring disorders and developmental challenges; carry out all job responsibilities with fidelity and accountability to the Agencies and Program Mission, Vision, Values, Guiding Principles, and Strategic Plan.
ESSENTIAL FUNCTIONS:
POSITION SPECIFICS:
Education:
Experience:
Certification:
Skills:
Other:
Physical Demands:
The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs.
COMPETENCIES:
Leading Self
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