Account Manager - Shrewsbury, United States - TouchCare

TouchCare Shrewsbury, United States

3 weeks ago

Accounting / Finance

Description

TouchCare is a HealthTech and service organization located in New York City and Shrewsbury, NJ. The Company provides a personal, on-demand, high-touch healthcare concierge service that helps members find the highest quality, most convenient, lowest out-of-pocket care, benefits navigation support, billing and claims mitigation support, consultative benefits education, and more. The TouchCare solution is available via web, phone, and mobile app. The Company's customers include large self-insured companies and small to medium-sized businesses that provide TouchCare to their employees as a benefit.

Who you are:

Reporting to the Vice President of Client Success, the TouchCare Account Manager is responsible for maintaining contact and developing key relationships with accounts throughout the United States. Major duties include project managing the client implementation process, providing client technical and system support throughout the implementation process, assisting with client and member engagement activities (year-round), maintaining ongoing communication with client HR partners and key client decision-makers throughout a defined client journey, ongoing eligibility support within TouchCare's proprietary system, assisting with client renewals, open enrollment support, escalation management and communication.

What you'll do:

1. Ensuring client satisfaction year over year creating reference worthy experiences

2. Knowledge of relationship with clients, and consistent internal and external reporting

3. Technical aptitude offering client support, ensuring onboarding and open enrollment success

4. Renewal success percentages align with company goals

5. Upsell existing and new TouchCare products positioned within client population, where applicable achieving targets aligning with team and company goals

This role is largely a client-facing role that requires both short term client project management and long term client management. You will be required to build strong relationships with clients on various levels as well as acquire a thorough knowledge of each client's employee benefit

plans. Excellent oral and written presentation skills required.

Key Responsibilities:

➢ Introduction of TouchCare to new client and members, post sale relationship management, and establishing rapport with assigned contacts

➢ Supporting and managing clients throughout implementation, including: project management (timeline management), member service communication support, census file formatting support (when applicable - intermediate Excel knowledge), internal implementation process management, and service launch assistance.

➢ Answering client questions relating to our service and assisting with new product roll out to existing client base.

➢ Proactively communicating with key decision-makers and stakeholders, consistently.

➢ Reporting client satisfaction details and metrics to the Client Relationship Manager and Vice President of Client Success.

➢ Creating and presenting member engagement reports to key decision-makers and stakeholders.

➢ Presenting internally as the "voice of the client" per assigned accounts.

➢ Maintaining an elite level of client satisfaction.

➢ Supporting and managing annual Open Enrollment process for clients prior to active open enrollment and benefit effective dates, through yearly OE implementation timeline management, onsite OE support (as needed), OE communication and internal document and technical management.

➢ Effectively communicating client information, cross-functionally, with TouchCare Health Assistants, Billing Specialists, Client Relationship Managers and CS Leadership

What you bring:

● Intermediate Excel Experience (mandatory)

● Self-starter

● Excellent oral and written communication skills

● Energized by customer interaction

● Ability to build relationship with clients and coworkers

● Health Insurance and Employee Benefits knowledge

● Positive problem-solving skills

● Can work in a fast-paced environment

● Adaptable to change

● Strong organizational skills

● Sales background preferred

● Comprehension of Medical Plan Descriptions

● Creative, energetic and positive

What we offer:

Why work at TouchCare

● Flexible and fun working environment

● First-class insurance (health, dental, vision, life, and disability)

● Generous paid vacation

Account Manager

3 weeks ago

TouchCare Shrewsbury, United States

Who We Are:: · TouchCare is a healthtech and service organization located in New York City and Shrewsbury, NJ. The Company provides a personal, on-demand, high-touch healthcare concierge service that helps members find the highest quality, most convenient, lowest out-of-pocket c ...
Account Manager East Meadow Ny

3 weeks ago

Applied Medical Hightstown, United States

________________________________________: · Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid business growth and expansion. Applied Medical has recently launched a new line of products i ...
Account Manager

2 weeks ago

Concordance Healthcare Solutions, LLC Edison, United States

At** Concordance Healthcare Solutions**, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relati ...
Account Manager

2 weeks ago

G&B Amusements Warminster, United States

G&B Amusements is a full-service Amusement Vending company with immediate openings in the Warminster area. · We are currently seeking Account Managers to service existing and new accounts in Warminster. · Primary job duties include: Warminster Route Management for retail establis ...
Account Manager

3 weeks ago

Eastern Lift Truck Co. Maple Shade, United States

Eastern Lift Truck Co. · Account Manager (Outside Sales) · Currently, we are seeking an Account Manager to support our Queenstown, MD branch location to support territories in Southern New Jersey, Northern Delaware, and Eastern Pennsylvania. We offer tremendous opportunity for gr ...
Account Manager

2 weeks ago

Amanda Chen - State Farm Agent Yardley, United States

**Position Overview**: · State Farm Insurance Agent located in Yardley, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Amanda Chen - State Farm Agent, you will build and develop customer relationships within the communi ...
Account Manager

6 days ago

MetTel Holmdel, United States

*** · **Duties & Responsibilities**: · - Manage the day-to-day activity of your assigned accounts in a post-sale environment · - Telecom experience with hosted PBX preferred. · - Communicate directly with customers by telephone, electronically, or face-to-face · - Interact with c ...
Account Manager, Fc

3 weeks ago

Liberty Coca-Cola Bev LLC Monmouth Junction, United States

**About Liberty**: · At Liberty Coca-Cola, we strive to make our workforce as inclusive and diverse as the communities we serve. Our associates are our #1 asset, and we are committed to investing in our people, maintaining the highest safety standards, and creating a culture of g ...
Account Manager, Ic

2 weeks ago

Liberty Coca-Cola Bev LLC Monmouth Junction, United States

**About Liberty**: · At Liberty Coca-Cola, we strive to make our workforce as representative and inclusive as the communities we serve. Our associates are our #1 asset, and we are committed to investing in our people, maintaining the highest safety standards, and creating a cultu ...
Technical Account Manager

3 weeks ago

Bloomberg Princeton, United States

**Our Team**: · The Third Party Index Team supports Bloomberg's suite of Indices to fulfill our clients' benchmarking and custom index needs. In addition to establishing and maintaining our strong relationships with Third Party Index data providers, out team is dedicated to devel ...
Sales Account Manager

2 weeks ago

Slight Edge Strategy Feasterville-Trevose, United States

**Qualifications**: · - **1-3 Years of experience in one of the following fields**: Sales Marketing Retail Hospitality Hotel Management Front Desk Restaurant Experience Waiter / Waitress Account Management Insurance Call Center Experience SEO Social Media Marketing · - **Transfer ...
Accounts Payable Manager

3 weeks ago

US News & World Report ,L.P. Iselin, United States

We reach more than 40 million people monthly during moments when they are most in need of expert advice and motivated to act on that advice directly on our platforms. Our signature franchises include our "Best" series of consumer guides on colleges, graduate schools, hospitals, d ...
Client Account Manager

2 weeks ago

Total Comfort Group Eatontown, United States

**Roles and** **Responsibilities**: · - Answer customer questions and provide proactive updates on accounts. · - Work closely with technical teams to deliver quality on the job service. · - Able to problem-solve any issues that arise. · - Placing and following up on emergency ser ...
Account Services Manager

2 weeks ago

Vantage Apparel Avenel, United States

: · **What sets us apart?** · - Competitive compensation plan, base salary, and annual incentive · - Personal Development · - Health Benefits: medical, dental, vision, short term and long · - term disability and wellness programs · - 401-k plan with company match · - Comprehensiv ...
Enterprise Sales Account Manager

1 day ago

Infragistics Cranbury, United States

**Enterprise Sales Account Manager** · **Key Responsibilities** · Prospecting & Lead Generation: · - Actively seek out new leads and opportunities through various channels, including cold calling, networking, referrals, industry events, and marketing developed leads. · - Generate ...
Director of Account Management

1 day ago

CompassMSP Princeton, United States

**Director of Account Management** · **Who we are**: · CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small a ...
Account Manager, Ic-bc

3 weeks ago

Liberty Coca-Cola Bev LLC Monmouth Junction, United States

**About Liberty**: · At Liberty Coca-Cola, we strive to make our workforce as inclusive and diverse as the communities we serve. Our associates are our #1 asset, and we are committed to investing in our people, maintaining the highest safety standards, and creating a culture of g ...
Strategic Account Manager

1 week ago

Johnson Controls International Edison, United States

**Remote National Field Sales Role - Live Anywhere in the posted US East Coast States** · **Are you in Electronic Security Sales, or a Security Program Manager, or a Security Project Manager who is looking for that next step in your career?** · **Why not build your best career fu ...
Client Account Manager

1 week ago

Total Comfort Group, INC. Eatontown, United States

Total Comfort Group is a leading national provider of mechanical, electrical, plumbing and project management services throughout the United States. Our focus is on retail and commercial multi-site properties across the united states. Through our family of companies, we are able ...
Rcm Account Manager

4 days ago

CentralReach Holmdel, United States

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, mar ...