- Access to deeply discounted stays at our resorts
- Access to discounted stays at partner resorts and hotels
- Discounts on other travel-related expenses like airfare, car rental and more.
- Greets guests warmly and efficiently facilitates their check-in and check-out process.
- Ensures that welcome and departure calls are being placed in accordance with company standards.
- Anticipates guests' needs and resolves their questions/problems or refers them to the appropriate person for resolution.
- Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner.
- Completes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift.
- Communicates often with housekeeping, kitchen, and maintenance staff on the status of all rooms and guests needs.
- Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
- Counts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the GM.
- Maintains a neat, clean, and organized environment.
- Will provide inventories and learn and retain understanding of the Cost of Stay (COS) within the fiscal budget of the resort.
- Will provide insight into process improvements that will reduce the COS.
- Maintains and cleans rooms, including all common areas, in accordance with our brand standards.
- Utilizes the approved checklist to inspect, clean, and secure the facilities.
- Replenishes guest rooms with amenities, supplies, linens, and terry in accordance to our standards.
- Inspects rooms for repairs and reports needs to Maintenance, Management, or Front Desk accordingly.
- Communicates often with Front Desk and Maintenance on status of rooms, need for repairs and early and late check in/outs.
- Helps co-workers with their job duties as part of the housekeeping team.
- This position requires a high school diploma or GED and a strong intent on developing professionally within the Hospitality Profession. Active participation in a college degree program preferred.
- Customer Service experience is preferred, but not required.
- Accountability: Ability to accept responsibility and account for his/her actions.
- Adaptability: Ability to adapt to change in the workplace.
- Customer oriented: Ability to take care of the customers' needs while following company procedures.
- Enthusiastic: Ability to bring energy to the performance of a task.
- Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
- Interpersonal: Ability to get along well with a variety of personalities and individuals.
- Responsible: Ability to be held accountable or answerable for one's conduct.
- Safety awareness: Ability to identify and correct conditions that affect employee safety.
- Tolerance: Ability to work successfully with a variety of people without making judgments.
- Accuracy: Ability to perform all duties accurately and thoroughly.
- Oral Communication: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests.
- Detail Oriented: Ability to pay attention to the minute details of every task.
- Organization: Posses the trait of being organized and methodically performs each task.
- Friendliness: Ability to exhibit an enthusiastic demeanor towards all guests.
- Bilingual/Spanish Speaking Preferred
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Guest Services Representative - Park City, United States - Zealandia Holding Co.
Description
Job DetailsJob Location
Park Plaza Resort - Park City, UT
Position Type
Full Time
Education Level
High School
Job Category
Hospitality - Hotel
Description
Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow?
LaTour Hotels and Resorts (LHR) is hiring for Guest Services/Housekeeping at our Park Plaza Resort in Park City, UT
As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent, we recognize it and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:
A role in Guest Services and Housekeeping is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.
This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of it's locations.
POSITION SUMMARY
The Guest Service Representative/ Housekeeping Hybrid (GSRHH) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately.
The Housekeeper Role will include baseline services of cleaning as well as more broad-based tasks of inventories, process improvement and developing training materials to improve product consistency. Cleans rooms consistent with LHR standards and interacts with guests in a manner that promotes a positive impression of the staff and property. T
ESSENTIAL FUNCTIONS
The GSR:
POSITION QUALIFICATIONS/REQUIREMENTS
Education/Credentials
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time hrs./day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time hrs./day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands
Lift/Carry
Stand
C
Walk
C
Sit
O
Handling / Fingering
C
Reach Outward
C
Reach Above Shoulder
O
Climb
O
Crawl
O
Squat or Kneel
O
Bend
C
10 lbs. or less
O
11-20 lbs.
O
21-50 lbs.
O
51-100 lbs.
N
Over 100 lbs.
N
Push/Pull
12 lbs. or less
O
13-25 lbs.
O
26-40 lbs.
O
41-100 lbs.
N
WORK ENVIRONMENT
The GSR/ Housekeeper works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.
