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    Senior Service Delivery Consultant - Charlotte, United States - Bank of America

    Bank of America
    Bank of America Charlotte, United States

    4 weeks ago

    Bank of America background
    Description
    Senior Service Delivery Consultant page is loaded

    Senior Service Delivery Consultant

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    locations

    Charlotte

    Chicago

    time type

    Full time

    posted on

    Posted 3 Days Ago

    job requisition id


    Job Description:


    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

    Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

    We're devoted to being a diverse and inclusive workplace for everyone.

    We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

    Join us

    Job Description:
    This job is responsible for supporting and fostering relationships with Executives and Application Managers.

    Key responsibilities include serving as a point of contact for development teams' infrastructure requirements, managing client relationships and portfolios of work, and communicating key technology strategies to stakeholders.

    Job expectations include escalating complex service requests and unresolved issues across functional teams, driving innovative business solutions, and leveraging technical and enterprise knowledge to work across structures to meet customer needs.

    Position Summary
    This individual acts as a conduit for communicating key Technology strategies to stakeholders across the Technology organizations.

    This individual also acts as a broker for escalations & unresolved issues between the Support teams and Application development teams along with complex service requests using consulting skills and conflict resolution, proactively drives innovative business solutions, and uses technical, enterprise, and business knowledge to work across structures to meet customer needs.


    Responsibilities:
    Acts as a single point of contact for all infrastructure needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
    Builds, fosters, and manages trusted relationships across technology organizations and influences change effectively through partnerships
    Communicates Infrastructure and technology strategies, services, and products to the Application Development and infrastructure teams which will drive demand
    Manages and leads annual and monthly initiative funding budget and allocations, annual, quarterly, and monthly financial planning, and forecasting reviews with technology partners to provide financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
    Ensures infrastructure scope aligns with key strategic offerings by working with engineering, product management, and other stakeholders
    Coordinates Enterprise Programs and Information Security Mandates across technology organizations
    Leads and/or participates in fellowship Communities of Practice (CPO) in the organization and across other delivery teams
    Responsible for driving out issues and decisions quickly.
    Influence and drive change in a very effective manner through effective partnerships.
    Lead and/or participate in fellowship communities of practice in the organization and across other delivery teams.

    Required

    Skills:
    Financials & Resource


    Management:
    Ability

    to track program and multiple value stream variances to ensure work aligns with program objectives.
    Risk


    Management:
    Identifies

    risk/dependencies and quantifies the impact it has on the business/technology and what controls are to be used to resolve.
    Planning, Execution &


    Process:
    Facilitates

    program/portfolio level planning activities against backlog/ prioritized work. Manages

    risk/dependencies/impediments. Possesses

    the ability to answer program/portfolio level Agile/waterfall framework questions.
    Governance & Stakeholder


    Management:
    Sets

    agenda and defines the artifacts needed for governance

    forums. Collects

    feedback from customers and stakeholders to measure the effectiveness of stakeholder management.
    Portfolio, Program & Project


    Management:
    Manages

    a program; inclusive of execution health, financials,

    risk/dependencies/impediments,

    etc. while displaying general management skills such as leadership, negotiation, communication, and team

    building. Connects

    the dots with other inflight efforts from a strategic perspective. Is adept at addressing program change (e.g., scope, schedule, structure, resources).
    Solution Delivery


    Process:
    Understands

    the roles and responsibilities of other teams who participate in the lifecycle and engages as required.
    Analytical


    Thinking:
    Develops

    frameworks for solving a range of complex problems. Can foresee future problems and define resolutions/new opportunities.
    Promotes


    Collaboration:
    Collaborates

    with

    cross-business/technology. Focuses

    on how to improve the collaboration capabilities of others.

    Influences Decisions:
    Uses a combination of factual and emotional points to exert

    influence. Receives

    agreement to ideas by identifying and working collaboratively with specific stakeholders and senior managers.

    Achieves Sustainable Results:
    Sets KPI's for teams to follow. Makes decisions about technology that will increase or deliver business value.
    Desired Skills
    5-7 years of management experience
    Demonstrated business acumen enabling client engagement across all levels of the organization
    Extensive data analysis and associated presentation
    Experience working in both Agile and Waterfall methodology environments
    Midrange server and/or network infrastructure project delivery experience
    Experience with Jira in management of projects through

    Deliverables/Epics/Stories

    and cross dependencies management


    Skills:
    Collaboration
    Influence
    Project Management
    Result Orientation
    Stakeholder Management
    Analytical Thinking
    Business Acumen
    Financial Management
    Innovative Thinking
    Risk Management
    Adaptability
    DevOps Practices
    Solution Delivery Process
    Solution Design
    Technical Strategy Development

    Shift:
    1st shift (United States of America)


    Hours Per Week:
    40

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    Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.

    Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
    Regardless of the position you are interested in, the starting points to building your resume are the same:

    • Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
    • Think about why you can do the job and make a list of your skills that are relative to the job.
    • Identify experiences or accomplishments that show your proficiency in the skills required for the job.
    • Summarize your abilities, accomplishments and skills into a brief, concise document.
    Considerations when writing a resume


    • Do be brief. Resumes should be 1-2 pages in length.
    • Do be upbeat and active in your wording.
    • Do emphasize what you have done clearly and concretely.
    • Do be neat and well organized.
    • Do have others proofread and critique your resume. Spell check. Make it error free.
    • Do use high quality, white or light colored 81⁄2 x 11 paper. Use a laser printer if possible.
    • Don't be dishonest, always tell the truth about yourself in the most flattering light.
    • Don't include salary history or requirements.
    • Don't include references.
    • Don't include accomplishments that do not support your professional goals.
    Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)


    Don't use italics, underlining, shadows or other fancy treatments.
    Seven steps to a successful interview

    • Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
    • Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
    • Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
    • Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
    • Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
    • Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
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