- Create an exceptional, personalized service experience
- Supply positive, fast, and complete support resolutions to customers via various access channels such as telephone, voicemail, email, Microsoft Teams, and online chat.
- Supply support to both the sales team and customers
- Communicate effectively and exercise sound judgement when interacting with customers
- Excellent attention to detail and the ability to proactively solve issues for the customer
- Answer all incoming concerns/needs from all customers
- Handle transportation/routing on delivery questions
- Process orders for customer pick-up
- Provide customers with invoice copies upon request
- Process credits requests
- Maintain a customer account call list
- Work regularly with a Customer Relationship Management Program (CRM)
- Monitor orders before the cut-off time for next day delivery
- Communicate regularly with your assigned sales representatives and customers.
- Perform other duties as directed by your supervisor
- Know the product catalog in order to assist customers with product suggestions and alternatives
- Communicate problems with the proper internal departments
- Ability to quickly find and resolve customer inquiries
- Dependable and punctual time management skills
- Strong writing and math skills with attention to detail
- Empathy and the ability to take initiative for the customer
- Strong problem-solving skills with the ability to creatively resolve tricky situations
- Ability to work in a fast-paced environment, subject to rapid change and uncertainty
- Capability to type at minimum, 40 WPM
- Strong telephone and digital communication skills
- Ability to sit and work at a PC for extended periods
- Proficient in Microsoft Office
- High school diploma or equivalent.
- 1+ years' experience in customer service support
- 1+ years' food service experience
DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions. -
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Inside Sales Clerk - Harrisburg, United States - Feeser's Food Distributors
Description
Job Description
Job DescriptionSUMMARY: As an Inside Sales Clerk, the goal is to provide support, aid and help in resolving all customer needs as quickly and accurately as possible for a Food Distribution service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SKILLS REQUIRED:
QUALIFICATIONS & EXPERIENCE:
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