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    Operations Support Specialist - Hartford, United States - The Hartford

    The Hartford
    The Hartford Hartford, United States

    5 days ago

    Default job background
    Description
    Operations Support Specialist, Claims - CH10KN


    We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

    Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

    The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization.

    We are looking for individuals with consistent high level of performance and achievement over career span as well as demonstrated efforts and achievement toward self-development.

    This position requires a dynamic individual to supplement a high performing team with excellent customer service acumen.

    This is an

    in office position

    in our Hartford, CT location.

    Work Hours

    Monday - Friday 8:30 AM - 5:00 PM. May require occasional overtime

    WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
    Assisting multiple lines of business with operations duties
    Analysis & resolution of both routine and complicated work requests
    Financial transaction processing and regulatory compliance
    Meeting & exceeding hard deadlines
    Business and IT project work
    Continuous process improvement
    New claim triage and assignment process
    May be required to assist with customer calls


    Qualifications:
    The ideal candidate will also have the following qualifications:
    Must be consistently successful in their current position
    Self-motivated
    Excellent analytical aptitude
    Exceptional customer service skills
    Strong written and verbal communication skills
    Proven organizational abilities for a fluctuating and multi tasked environment
    Demonstrated ability to collaborate and work effectively with others
    Work independently when required
    Proficient in Microsoft Office applications
    Ability to learn complex software applications
    Able to lift boxes up to 20lbs (on occasion)
    High School Graduate
    Core Talent, Data, and Customer Focus DNA Badges strongly preferred for current Claims staff.

    WHAT ELSE CAN YOU TELL ME?


    Job performed fully on site for the first 90 days with opportunity for occasional remote work up to 3 days per week after training period.


    How We Focus on Your Wellbeing:
    Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
    19 days paid time off in your first full year and Paid Holidays
    Tuition reimbursement

    - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements)
    Student Loan Paydown Program

    - eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month - with a lifetime maximum up to $10,000 - as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster
    Paid volunteer opportunities

    Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

    Compensation

    The listed annualized base pay range is primarily based on analysis of similar positions in the external market.

    Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.

    The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

    The annualized base pay range for this role is:

    Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

    About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
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