Sr. IT Support Specialist - Hartford, United States - PRI Technology

PRI Technology Hartford, United States

2 weeks ago

Description

Role: Senior Information Technology Support Specialist

Fully ONSITE in East Hartford, CT, must be local.

Long-term Contract

6-10+ years of IT Support experience is needed, experience in White glove support is preferred.

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Responsibilities:

Excellent analytical, communication and customer service skills required.
Providing client facing onsite deskside support, in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
General knowledge of computer hardware and software including basic knowledge of Microsoft applications,
Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, Two Factor Authentication, VPN, and Microsoft Teams.
Mobile device management experience, IOS, Android
Ensures customer satisfaction throughout the service delivery transaction.
Provides software, hardware installation and support for desktops and laptops.
On-site field desktop support to customers
Installs, maintains, troubleshoots and repairs PCs, associated software, network peripherals.
Provide support for Engineering and other non-third party supported software including installation, licensing and in depth troubleshooting.
Support lab devices which may have older operating systems and are not supported by third party vendors.
Performs new hire onboarding activities (Login assistance, software installation etc.)
Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.
Work with and support IT team on local and enterprise initiatives
Computer building background experience preferred. A+ certification, Specific Manufacturers certifications and/or training as required. i.e. Dell, Microsoft, COMPTIA, and Network Plus.

Qualifications:

High school diploma or G.E.D., Bachelors is preferred
Six or more years of field support experience
Excellent communication skills
Experience working with hardware, software and peripherals.
Experience working with customer technology and support requirements
Good interpersonal skills to resolve field support problems
Strong analytical and attention to details
Good time management and organizational skills
Ability to resolve complex hardware/software and equipment problems
Ability to provide guidance to other field engineers
Experience with AV/ teleconferencing equipment.
A+, Dell, Microsoft, Apple and other related certifications are a plus.

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