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    IT Support Specialist - Salt Lake City, United States - Navient

    Navient
    Navient Salt Lake City, United States

    3 weeks ago

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    Description
    Earnest's mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products.

    We build tools that help people feel in control of their financial future, including:

    Private student loans - low rates, people-first service, and flexible payments.

    Student loan refinancing - break free from high interest rates or monthly payments.

    Scholarships - access to thousands of scholarships to help students pay less.

    The IT Support Specialist position will report to the IT Manager.

    As the IT Support Specialist, you will:
    Assist in onboarding and off-boarding of employees, including system and account provisioning.

    Own and manage the inventory of 300+ Apple devices.

    Provide help desk support for all Earnies and contractors.

    Participate in the deployment of new tools, systems, and product features.


    Your Impact:


    The IT Support Specialist is a new employee's first interaction on day one and helps provide an exceptional onboarding experience.

    The IT Team strives to provide the best customer service to all Earnies.


    About You:
    1+ years of experience in a Help Desk or Desktop Support role.

    1+ years experience in a corporate environment supporting Apple devices.

    Experiencing administering one or more of the following: Google Workspace, Slack, Okta, an Apple MDM, and other modern technologies.

    Strong customer service skills, including written and verbal.

    Excellent critical thinking and troubleshooting skills.

    Located in the Salt Lake City area and are able/willing to come into the office 1-2/week or as needed.


    Even Better:
    Mac administration experience.

    Have used/supported JAMF or Kandji.

    Certified in Google Workspace or Okta.


    About Us:

    What makes an "Earnie" culture:
    Drivers – Drivers are satisfied by making things happen, not coming along for the ride.

    They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others.

    Humility – Humble team players check their egos and consider the team's needs above their own. They are self-aware of their strengths and opportunities for improvement.

    Growth Mindset – People with a growth mindset approach challenges and failures as learning opportunities. They seek feedback to improve, give feedback to others, and genuinely want to perform well.

    Earnies are committed to helping students live their best lives, free from the stress of student debt. If you're as passionate as we are about our mission, read more below, and let's build something great together

    Earnest believes in enabling our employees to live their best lives.

    We offer a variety of perks and competitive benefits, including:

    Health, Dental, & Vision benefits plus savings plans

    Work anywhere in the U.S.

    Mac computers + work from home stipend to set up your home office

    Monthly internet and phone reimbursement

    Employee Stock Purchase Plan

    RSUs

    401(k) plan to help you save for retirement plus a company match

    Robust tuition reimbursement program

    $1,000 travel perk on each Earnie-versary to anywhere in the world

    Competitive days of annual PTO

    Annual "my day"

    Pet insurance

    Competitive parental leave

    Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events

    At Earnest, we are committed to building an environment where our employees feel included, valued, and heard.

    Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission.

    We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.


    Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status disability or genetics.

    Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

    #LI-AM1

    A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary, determined primarily based on a candidate's location. Earnest takes a market-based approach, categorizing U.S. locations into one of five zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, and budget. This range may be modified in the future.

    Pay Range

    $72,500—$80,000 USD
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