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    Sr. IT Support Specialist - Salt Lake City, United States - FEDERAL RESERVE OF SAN FRANCISCO

    FEDERAL RESERVE OF SAN FRANCISCO
    FEDERAL RESERVE OF SAN FRANCISCO Salt Lake City, United States

    3 weeks ago

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    Description
    CompanyFederal Reserve Bank of San Francisco


    We are the Federal Reserve Bank of San Francisco-public servants with a mission to advance the nation's monetary, financial, and payment systems to build a stronger economy for all Americans.

    We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District.

    That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow.

    When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone.

    Sr. IT Support Specialist (Salt Lake City)

    Essential Duties and Responsibilities:

    • Assist and support in equipment and software selection, maintenance, system development and configuration.
    • Communicates, coordinates, and collaborates directly and effectively with management, administrators, subject matter experts, vendors, Facilities Management, Information Technology Services (ITS), and other stakeholders throughout the District, as appropriate, to identify, document with prescribed reporting, discuss and resolve issues and obtain assistance, infrastructure, products, and resources needed to implement and maintain the Law Enforcement systems (Video Surveillance System, Physical Access Control, Alarm Monitoring, Radio, Intercom, etc.)
    • Assists with training, administration and oversight of the Law Enforcement systems, related service level agreements, and operational and information security procedures and controls.
    • Provides support to users of the Law Enforcement security systems and related applications, including remote access and Office 365 applications. With regular guidance provides support and initial troubleshooting with the users to resolve hardware problems, applications and connectivity issues. Works with the users to understand and reproduce the issue, saving documentation for further troubleshooting with National Service Desk /IT/Vendor.
    • Provides application and network infrastructure support and vendor escort during onsite maintenance and repair visits.
    • Reviews and/or creates application system documentation (i.e., processes, procedures, system flow diagrams) for supported products.
    • Provides support for installation, training, troubleshooting, upgrade releases, test coordination and technical consultation for various vendor products used in Law Enforcement automated systems environment.
    • Performs compatibility studies, evaluates new products and monitors the requisition process. Prepares procurement documents for hardware and software for immediate and short-term needs.
    • Understands and, with occasional guidance, applies standards and procedures, such as Change control and access controls. With some guidance, performs prescribed information security and audit functions.
    • Ensure compliance with bank's policies and procedures.
    • Performs other duties as assigned and assists other Sr. IT Support Specialists as needed.
    • May be required to provide technical support in a 24/7 operations environment, which might necessitate additional work outside of normal business hours.
    • Participates in work groups as assigned by manager.

    Knowledge, Skills and Abilities:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * An experienced professional with knowledge of Video... For full info follow application link.

    The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer. Our people reflect the diversity and the ideas of the community we serve.
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