Supervisor, Special Events - Orlando, United States - SeaWorld Parks & Entertainment

Description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team

What you get to do:

This role is a project-based production supervisor role with duties that oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills.

In this role, you will also be responsible for:

• Following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your manager to update and develop these, as needed.
• Performing administrative responsibilities such as: budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development (depending on the ambassadors' particular aptitudes), production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed.
• Maintaining SEA quality and integrity for assigned Entertainment product.
• Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments.
• Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning. Learning and running technical tracks as applicable.
• Execute the production process for park-wide event product.
• Identify materials needed and work with procurement to place orders for replacement items as well as new product.
• Responsible for maintaining event organization of all storage locations pre and post event installation and strike.
• Supervise the quality assurance of event product and support areas.
• Work with Theatrical Services and Maintenance to schedule additional resources to assist with technical repairs and refurbishments as well with the installation and strike of each event to ensure smooth and successful execution.
• Will be required to create, update, & maintain technical archives for each event.
• Training, supervising, evaluating, coaching, and developing the cast/crew in your assigned venue/area and maintaining ambassador training records.
• Utilizing standard procedures to track and document positive and negative behaviors, administering feedback sessions and evaluations in a timely manner.
• Developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans, ambassador injury reports and monthly safety inspections. Consistently practicing safe work habits and reporting unsafe situations to management.
• Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.)
• Performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team's schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary.
• Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests.
• Supports creative, pre-production, rehearsal, and operation Entertainment offerings, as needed
• Oversee safety as it pertains to SEA Best Practices and Rigging Standards and all other relevant industry guidelines.
• Inputting Cast and Crew schedules into the team member management digital platform, along with Assistant Supervisors
• Performing other duties as assigned.

• A High School diploma or equivalent. College degree in theater or equivalent experience is preferred.
• Minimum one (1) year theme park experience preferred.
• Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts.
• Special Event/Stage Manager/Project Management experience preferred.
• Demonstrated ability to lead a team and work well with others with strong organizational & time management skills.
• Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel.
• Working knowledge of the English language with excellent verbal and written communication skills.
• Ability to walk and stand for long periods of time in extreme weather conditions. *Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays.
• Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
• Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks.
• Ability to work as a team player, communicate and resource with internal and external ambassadors.
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations
• Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• A valid driver's license
• Must be able to lift, push, pull and/or carry up to 50 lbs
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan