- Manage the daily operations of the front desk, including checkin/checkout procedures, room reservations, and guest requests.
- Train and supervise front desk staff to ensure exceptional customer service and efficient workflows.
- Handle and resolve any guest complaints or issues in a timely and professional manner.
- Maintain accurate records and reports, including room occupancy, revenue, and guest information.
- Collaborate with other hotel departments to ensure a seamless and enjoyable guest experience.
- Monitor and maintain inventory of essential supplies for the front desk, such as registration cards and promotional materials.
- Utilize hotel software programs to manage reservations, room assignments, and financial transactions.
- Assist with scheduling, payroll, and budgeting for the front desk department.
- Ensure compliance with hotel policies and procedures, as well as industry regulations.
- Continuously strive to improve the overall guest experience and exceed guest expectations.
- High school diploma or equivalent; Bachelor's degree in Hospitality or related field preferred
- Minimum of 2 years of experience in a front desk or customer service management role within the hospitality industry
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven customer service and problemsolving skills
- Proficiency in Microsoft Office and hotel software systems
- Ability to work flexible hours, including weekends and holidays
- Knowledge of EEOC guidelines and commitment to promoting a diverse and inclusive workplace
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Help Desk Manager
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Front Desk Manager - Columbus, United States - Fairfield Inn by Marriott Columbus/New Albany, OH
Description
Job Description
Job DescriptionDiscover a world of opportunity and excitement with SJB Management Inc./SJB Hotels LLC As a dynamic, family-oriented company, we proudly own and manage five exceptional Hilton and Marriott brand locations.
With over 30 years of award-winning experience, our Ohio-based team is dedicated to expanding and enhancing our presence throughout the region.
Join us and become a vital part of a passionate, hard-working team in the vibrant hospitality industry.Experience the thrill of working in top-tier hotels, where every day brings new adventures and the chance to make a difference.
At SJB, we believe in combining dedication with fun, ensuring that our employees thrive both professionally and personally. Come be a part of our success story and embark on an exciting career journey with usJob Summary:
The Front Desk Manager at Fairfield Inn by Marriott Columbus/New Albany, OH is responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service to guests, and overseeing the performance of front desk staff.
Compensation & Benefits:
Salary range:
$16-18 per hour
Benefits include:
Health insurance, paid time off, discounted hotel stays, and ongoing training and development opportunities.
Responsibilities:
Requirements:
EEOC Statement:
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Front Desk Manager professionals in Columbus
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Bryan Calhoun
Adult Learning Professional Designer Facilitator