Jobs
>
Dublin

    IT Support Desk Manager - Dublin, United States - Linear 1 Technologies

    Linear 1 Technologies
    Linear 1 Technologies Dublin, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionSalary: $70K - $80K Annually

    This role is for the Support Desk Manager of a small MSP tech team. The position is located in Dublin, Ohio and time spent in this role will be in-house. Linear 1 Technologies engages with a few hundred small and medium businesses, mostly in the Columbus area. The IT Support Desk Manager will serve as the primary leader, implementing, managing, and running the day-to-day flow of the Support Desk to ensure the highest level of customer service. The ideal candidate will have the technical skills to manage the tasks at hand and experience working in an MSP environment.

    What we are looking for in this role:

    Applicants must possess a professional demeanor, be self-motivated, and have a strong desire to learn while maintaining flexibility and understanding that the scope of services and protocols will evolve along with our organization. In addition to technical aptitudes, this person is a good communicator and can manage people and processes well when the support desk staff and clients need strong guidance. Applicants should be skillful at documenting actions within tickets and will work alongside telecom and senior engineers as needed for larger projects. This role will play a large part in creating processes needed to coordinate the team. This role does have some people management responsibilities in so far as scheduling and setting task expectations, however, conflict resolution and other personnel issues need not be addressed by this role.

    Position Responsibilities:

    • Team Leadership:
      • Coordinate a team of 3-5 support desk technicians
      • Schedule off-site tasks and time-off to ensure adequate support desk coverage
      • Schedule and communicate on-call rotation
      • Foster a positive and collaborative work environment
    • Helpdesk Operations:
      • Oversee the day-to-day operations of the IT support desk, ensuring timely and effective support for clients
      • Monitor ticket queues, prioritize tasks, and allocate resources appropriately
      • Takes ownership of ticket queues and follows through to ensure complete resolution
      • Implement and maintain ITIL best practices for incident, problem, and change management
      • Last line of defense for ticket documentation on actions taken which in part, assists in communicating billable parts and labor for clients
    • Technical Support:
      • Troubleshoot/resolve escalated technical issues, providing hands-on assistance when necessary
      • Ensure the team follows established procedures for issue resolution and documentation
      • Collaborate with team members to address complex technical challenges
      • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
    • Customer Service:
      • In collaboration with our Customer Success department, uphold a high standard of customer service by addressing client concerns promptly and professionally
      • Ability to articulate technical information clearly and simply to non-technical people
    • Performance Metrics:
      • Establish and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of the IT support desk
      • Analyze performance data to identify trends, bottlenecks, and areas for improvement
      • Document summary resolutions to larger issues for knowledge base

    Knowledge, Skills, and Abilities:

    This list of skills is required to be overflow support to the Support Desk team.

    • Experience required with Windows desktop operating systems
    • Configuration of standard Microsoft 365 and Exchange clients
    • M365 administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup, forward mail to other accounts, add aliases, etc
    • Understanding of TCP/IP and troubleshooting Internet connectivity
    • Experience with routers and firewalls
    • Basic understanding of switches, hubs, patch panels and connecting nodes to a network
    • General understanding of DNS services
    • Basic working knowledge of Firewall Technologies – Arista, Meraki, Mikrotik etc.
    • Backup Maintenance
    • Understanding of and ability to install, configure and test workstation hardware
    • Working knowledge of wireless technologies
    • Knowledge of telecommunications/PBX is a plus (can be taught)
    • Experience with Ubiquiti products & controllers is a plus
    • Prior MSP experience is a major positive

    Requirements of you:

    • Experience leading a team or process
    • Experience as a help desk technician (preferably MSP experience)
    • Driven to provide amazing customer service
    • MCP, A+ and Network+ certifications are a plus
    • Must be able to lift up to 40 pounds at times
    • Must be able to navigate client offices and reach items both high and low

    Your team member benefits:

    • Salary: $70,000 - $80,000 per year based on the combination of leadership and technical experience
    • 50%+ company-paid health, dental, and vision benefits
    • Life Insurance options
    • Company match up to 3% of IRA plan
    • 9 company paid holidays off plus sick/personal days

    About us and what you can expect:

    Linear 1 Technologies is an information technology managed service provider (MSP) delivering solutions for VoIP telecommunications, fiber Internet, IT network infrastructure, and cyber security. Linear provides our clients with scalable, custom solutions tailored to their business needs. Our goal is not to be a vendor, but rather a partner in our clients' success. Linear provides a fully outsourced IT department to businesses based in the Columbus, OH area. The MSP setting is a dynamic one for IT professionals; team members must be able to work within different tech environments as each client can have different tech solutions set up.


  • InfraSource

    Help Desk Manager

    1 week ago


    InfraSource Columbus, United States

    InfraSource, A Quanta Services Company · At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of ou ...

  • InfraSource

    Help Desk Manager

    3 weeks ago


    InfraSource Columbus, United States

    InfraSource, A Quanta Services Company · At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of our ...

  • Fairfield Inn by Marriott Columbus/New Albany, OH

    Front Desk Manager

    1 week ago


    Fairfield Inn by Marriott Columbus/New Albany, OH Columbus, United States

    Job Description · Job DescriptionDiscover a world of opportunity and excitement with SJB Management Inc./SJB Hotels LLC As a dynamic, family-oriented company, we proudly own and manage five exceptional Hilton and Marriott brand locations. With over 30 years of award-winning exper ...


  • Sonesta International Hotels Columbus, United States

    Job Description Summary · Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. · Job Description · DUTIES AND RESPO ...


  • One and Only Fitness Consulting Columbus, United States

    Welcome to Max Fitness Elite in Columbus, GA · Front Desk staff members are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. The manager position is ...

  • Fairfield Inn by Marriott Columbus/New Albany, OH

    Front Desk Manager

    3 weeks ago


    Fairfield Inn by Marriott Columbus/New Albany, OH Columbus, United States

    Discover a world of opportunity and excitement with SJB Management Inc./SJB Hotels LLC As a dynamic, family-oriented company, we proudly own and manage five exceptional Hilton and Marriott brand locations. With over 30 years of award-winning experience, our Ohio-based team is ded ...


  • IQVentures Dublin, United States

    IQVentures is looking for an End User Computing Manager to join our to team in Dublin, Ohio. · Responsibilities: · Hire and train qualified IT staff who will perform Service Desk duties such as taking inbound calls and creating and working service tickets. · Create and manage sch ...


  • IQVENTURES HOLDINGS LLC Dublin, United States

    IQVentures is looking for an End User Computing Manager to join our to team. · Location: Dublin, Ohio (In-Office) · Hours: Monday-Friday 8am-5pm · FLSA: Exempt · Hire and train qualified IT staff who will perform Service Desk duties such as taking inbound calls and creating and w ...


  • New River Community College Dublin, United States

    Qualifications Required: Associate degree or an equivalent combination of education and work experience in related field. · * Ability to work well with others in a professional manner. · * Good oral and written communication skills. · If you are a student, you must have a cumulat ...


  • New River Community College Dublin, United States

    Qualifications Required: Master's degree in information technology or related field; with at least 18 graduate semester hours in information technology. Experience or training in areas such as cybersecurity, hardware/software troubleshooting, Windows/Linux administration, system ...


  • Outcomes® Dublin, United States

    Description · JOB SUMMARY · As a manager, your focus will be technical leadership and helping to shape the success of the development team. You will direct the team to provide an effortless experience for our clients by coordinating with development leadership, hosting team meeti ...


  • Bierman ABA Dublin, United States Full time

    Job Type Full-time Description Bierman Autism Centers is looking for a full-time and center-based Speech-Language Pathologist (SLP) to join a motivated and energetic team focused on transforming the lives of children diagnosed with autism while building a fun and creative cult ...


  • ComResource Columbus, United States

    Job Description · Job Description · ComResource is looking for an IT Infrastructure and Help Desk Manager. · We are seeking an experienced and dynamic IT Infrastructure and Help Desk Manager to oversee the operation and maintenance of our organization's IT infrastructure, as we ...


  • IQVENTURES HOLDINGS LLC Dublin, OH, US, United States

    IQVentures is looking for an End User Computing Manager to join our to team. · Location: Dublin, Ohio (In-Office) · Hours: Monday-Friday 8am-5pm · FLSA: Exempt · Hire and train qualified IT staff who will perform Service Desk duties such as taking inbound calls and creating and w ...

  • Shaner Corporation

    Front Desk Agent

    3 days ago


    Shaner Corporation Dublin, United States

    $15/hour · Be available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...

  • InnVite Hospitality

    Front Desk Agent

    1 week ago


    InnVite Hospitality Dublin, United States

    Required Tasks: According to Hotel Standards: · InnVite Hospitality Group is offering development plan for Front Desk Agent position at The Red Roof Plus Dublin Hotel, Ohio. Great benefits and guaranteed bonus. · Pay: $14/hour · Shifts: Ability to work any of the 3 shifts.Guest C ...


  • Crown Eurocars of Dublin Dublin, United States

    Crown Eurocars Mercedes Benz of Dublin, the only J.D. Power "Dealer of Excellence" Mercedes Benz dealership in Ohio and the recipient of the 2023 Mercedes Benz Best of the Best award, has an opening for a Finance Manager. · The successful Finance and Insurance Manager candidate ...

  • MCR Hotels

    Front Desk Agent

    1 week ago


    MCR Hotels Dublin, United States

    · Front Desk Agent · Hilton Garden Inn Dublin, 500 Metro Place North, Dublin, Ohio, United States of America · Req #6419 · Friday, May 3, 2024 · The Front Desk Agent at the Hilton Garden Inn Dublin is responsible for providing overall positive guest experience while managing the ...

  • Community Choice Financial Family of Brands

    Service Desk Tier 2

    2 weeks ago


    Community Choice Financial Family of Brands Dublin, United States

    Job Description · Job DescriptionOverview · Service Desk Tier 2 · Dublin, OH or Carrollton, TX · The Community Choice Financial Family of Brands is seeking a Service Desk Tier 2 to provide first level support for PCs, other equipment, software/applications, and network connectivi ...


  • Shaner Hotel Group Dublin, United States

    Job DescriptionBe available to work a flexible schedule, including weekends, holidays, and overnight hours. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handlin ...