- Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Maintain proper operation of the telephone switchboard.
- Answer guest inquiries about hotel service, facilities, and hours of operation.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Respond to guest requests in a timely and professional manner.
- Maintain confidentiality and security of all guests and hotel information.
- Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups and high demand/restricted dates.
- Take all necessary information when taking room reservations and follow rate quoting scenario.
- Be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages.
- Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
- Accurately complete the check-in and checkout process.
- Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
- Restocks front desk area and supplies as required or assigned by immediate supervisor.
- Ability to follow a checklist.
- Perform other duties as assigned.
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task.
- Demonstrate the ability to be detail oriented.
- Demonstrate the ability to problem solve to effectively deal with internal and external customers.
- Must have basic English verbal and written communication skills.
- Must work well in stressful, high-pressure situations.
- Basic math skills.
- Must have the ability to obtain alcohol awareness certification as required by the State.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must meet the legal age to serve alcoholic beverages (at select properties).
- Experience in a hotel or a related field.
- Brand knowledge and experience.
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
- Job Family
Hotels - Pay Type
Hourly - Min Hiring Rate
$16.00 - Max Hiring Rate
$17.00 -
Front Desk Agent
5 days ago
Shaner Corporation Dublin, United States$15/hour · Be available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...
-
Front Desk Agent
1 week ago
InnVite Hospitality Dublin, United StatesRequired Tasks: According to Hotel Standards: · InnVite Hospitality Group is offering development plan for Front Desk Agent position at The Red Roof Plus Dublin Hotel, Ohio. Great benefits and guaranteed bonus. · Pay: $14/hour · Shifts: Ability to work any of the 3 shifts.Guest C ...
-
Front Desk Agent
1 week ago
Shaner Operating Corp Dublin, United StatesABOUT THE TEAM Shaner Hotels has an amazing opportunity at our Home2 Suites located in Dublin, Ohio The Home2 Suites is an all-suites hotel featuring spacious guest accommodations, complimentary breakfast, an indoor pool, fitness center and wireless Internet for the convenience o ...
-
Front Desk Agent
5 days ago
Shaner Hotel Group Dublin, United StatesJob Description · $15/hour Be available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, c ...
-
Hotel Front Desk Agent
1 week ago
Shaner Hotel Group Dublin, United StatesJob DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...
-
Front Desk Agent
4 weeks ago
Holiday Inn Dublin-Pleasanton Dublin, United States Part timeWho We Are · Travel is a journey. At Holiday Inn Dublin-Pleasanton, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays bright ...
-
Front Desk Agent
3 weeks ago
Hyatt Place Dublin/Pleasanton Dublin, United States Full timeJob overview · As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, facilities ...
-
Front Desk Agent
15 hours ago
Nationwide Hotel and Conference Center Lewis Center, United StatesJob Description · Job DescriptionThe Nationwide Hotel and Conference Center located in Lewis Center is searching for a Front Desk Agent to join our team · Our attractive compensation package includes a $15 hourly wage. (Full-time associates will have access to medical, dental, v ...
-
Front Desk Agent
1 week ago
Columbus Hospitality Lewis Center, United StatesThe Nationwide Hotel and Conference Center located in Lewis Center is searching for a Front Desk Agent to join our team · Our attractive compensation package includes a $15 hourly wage. (Full-time associates will have access to medical, dental, vision, company paid life, 401k wit ...
-
Shaner Dublin, United StatesJoin our Team for Dublin's newest Spring. Hill Suites The Front Desk Agent provides superior guest service and maintains complete knowledge of all hotel features, services and hours of operation, as well as local information and directions for our g Hotel, Agent, Front Desk, Brid ...
-
Front Desk Agent
2 weeks ago
Troon Golf, L.L.C. Columbus, United StatesOf the Front Desk Agent: Accurately posts all charges to guest's bills. Checks all guests in and out of the resort based on established procedures. Promotes activities and special events the facilities. Provides accurate and complete information abou Front Desk, Agent, Hotel · ...
-
Front Desk Agent
1 week ago
InnVite Hospitality Columbus, United StatesJob Description · Job DescriptionSalary: $13 - $14 per hour · Holiday Inn Express Obetz, Ohio is looking for a new Front Desk Agent to join active team. We offer career development and guaranteed bonus. · Required Tasks: According to Hotel Standards: · Guest Check-in & Check-out ...
-
Front Desk Agent
4 weeks ago
InnVite Hospitality Columbus, United StatesJob Description · Job DescriptionSalary: $13-$14 · Front Desk agent basic job duties and required skills · Required Tasks: According to Hotel Standards: · Guest Check-in & Check-out · PMS Operations · Cash Handling & Credit Card Transactions · Switchboard Operation and Telephone ...
-
Front Desk Agent
3 days ago
Shaner Hotel Group Columbus, United StatesJob DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...
-
Front Desk Agent
1 week ago
Innvite Hospitality Columbus, United StatesTitle: Front Desk Associate/Night Auditor · Reports to: Front Desk Manager, Assistant General Manager & General Manager · Required Tasks: According to Hotel Standards: · *Guest Check-in & Check-out · *PMS Operations · *Cash Handling & Credit Card Transactions · *Switchboard ...
-
Front Desk Agent
1 week ago
Shaner Hotel Group Columbus, United StatesJob DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...
-
Front Desk Agent
15 hours ago
Innvite Hospitality Grove City, United StatesJob Description · Job DescriptionRequired Tasks: According to Hotel Standards: · Guest Check-in & Check-out · PMS Operations · Cash Handling & Credit Card Transactions · Switchboard Operation and Telephone Etiquette · Front Office Emergency/Security Procedures · Reservations-Gues ...
-
Front Desk Agent
4 weeks ago
Franklin Marriott Cool Springs Franklin, United States Full timeChecking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand Your genuine warmth and helpful nature enable you to rise to every occasi ...
-
Front Desk Agent
3 weeks ago
Sheraton Suites Columbus, United States**Front Desk Agent** · We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. · Sheraton Suites is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 pat ...
-
IT Help Desk Agent Tier I
1 week ago
MIDWEST MOTOR SUPPLY CO Columbus, United StatesKimball Midwest, a national distributor of maintenance, repair and operation products, is searching for an Information Technology Help Desk Agent Tier I, in our Columbus, OH location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the To ...
Front Desk Agent - Dublin, United States - MCR Hotels
Description
Front Desk Agent
Hilton Garden Inn Dublin, 500 Metro Place North, Dublin, Ohio, United States of America
Req #6419
Friday, May 3, 2024
The Front Desk Agent at the Hilton Garden Inn Dublin is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
Our Company
What we offer/What's in it for you?