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    DHTS SYSTEM ANALYST - Raleigh, United States - Dukehealth

    Dukehealth background
    Description


    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community.

    No matter where your talents lie, join us and discover how we can advance health together.


    About Duke Health Technology SolutionsPursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.

    By harnessing the power of innovative technologies like cloud computing and artificial intelligence and pairing them with a forward-thinking approach Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

    Core Operations - Systems Analyst 3rd Shift - Windows


    The Systems Analyst - Windows is responsible for the 24 x 7 health of all Virtualization, and Windows server systems and will provide IT technical and application support to the Duke Health community.

    The Systems Analyst is responsible for identifying incidents and events, analyzing problem trends, overseeing the management and resolution of issues, monitoring status, correlating events, understanding alarm diagnosis and incident trends.

    In addition, this position troubleshoots and resolves discovered issues under the scope of Operations Center-supported services and performs proactive activities that help to improve the overall operation of production services.

    The Systems Analyst requires technical acumen, excellent communication and leadership skills, and technical troubleshooting skills.

    All Analysts are expected to quickly determine root cause, business impact and to resolve issues as quickly as possible to ensure all Duke Healths Lines of Business, including patient care, are not impacted.

    Additionally, Experience with Azure or a willingness to learn is required.

    Working hours for this position are:Thursday 7PM- Sunday 7AM (3 Twelve hour shifts)


    Required Qualifications at this LevelEducation/TrainingLevel 1 Associates degree or 4 years of expereince orBachelor's degree in a related field, or four years of equivalent technical experience required.

    ExperienceThree years of related experience in the areas listed below is required:Windows Server administration.
    Experience configuring and installing servers used in mid-size networks users).Windows, VMware and Citrix.
    SCOM experienceSAN and NAS technologiesExperience with a ticketing system is required (Service Now preferred)Powershell Scripting experienceExperience with Azure

    SkillsWorking knowledge of TCP/IP technologies necessary to configure servers and troubleshoot network errors.
    Ability to follow change configuration management protocols and update systems documentation based on Duke and industry best practices processes.

    Solid understanding of the IT industry primarily relating to Windows, VMware, Citrix, server system architectures, storage systems, and system administration tools and best practices.

    Excellent technical skills to support the organization and assist team members across departments.
    Good analytical and troubleshooting skills.
    Good verbal and written skills.
    Windows Cluster Experience2 years Active Directory ExperienceGroup Policy Administration ExperienceProficient with incident and problem management.
    Proficient with configuration management.
    Proficient with change control policies and procedures.
    Strong business skills with an attention to end user and customer satisfaction.

    Preferred Qualifications3-5 years of progressive Windows systems administration experience, to include design, implementation, backup, recovery, patching, updating, and automation of routine tasks for a complex computer network

    Exposure to RHELLicensure/Certification:


    VMWare, Microsoft Server (MCSE, MSCA), NutanixSupporting enterprise level applications in an operations or service desk capacity in one or more of the following areasEHR SoftwareRevenue Cycle SoftwareBusiness or Workforce SoftwareClinical SoftwareSecurity SoftwareEnterprise Monitoring ToolsExperience working in a compliance environmentEngaging multiple stakeholders, including application owners and developers, to support daily operations of software and to identify and manage problems and incidentsDemonstrated capability in adapting to ongoing organizational and technical changeExperience configuring and administering performance and system monitoring tools.

    EducationBachelor's degree in a related field, or four years of equivalent technical experience required.

    ExperienceLEVEL 1:
    No experience required beyond the minimum education (or equivalency) requirement.


    LEVEL 2:
    Two years of related experience in the areas listed below is required. O365- Microsoft Office application suite. - Server administration (Windows). - Experience configuring and installing servers used in mid-size networks users). - Windows, UNIX, VMware and Citrix.

    - SAN and NAS technologies such as Dell EMC, IBM, and HP EVA.Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke makes good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.

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