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    Community Specialist - Phoenix, AZ, United States - AdaptHealth LLC

    AdaptHealth LLC
    AdaptHealth LLC Phoenix, AZ, United States

    3 weeks ago

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    Description

    At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes.

    If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.

    The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication.

    meeting productivity and quality standards as established.

    • Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.
    • Works with local branch leadership to ensure appropriate inventory/services are provided.
    • For non-Medicaid patients communicates with patients their financial responsibility, collects payment and documents in patient record accordingly.
    • Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service.
    • Answers phone calls in a timely manner and assists caller.
    • For non-Medicaid patients communicates with patients Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.
    • Must be an expert at payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
    • Responsible for working with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process.
    • Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
    • Ability to appropriately interact with patients, referral sources and staff.
    • Excellent customer service and telephone service skills
    • Proficient computer skills and knowledge of Microsoft Office
    • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

    One (1) year work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required.


    • AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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