- Handles and responds to all inquiries of customer problems, orders and general inquiries for all issues related to order fulfillment, including schedules changes, and delivery timelines. Inquiries occurs vi variety of channels - including phone, e-mail, or other channels.
- Efficient and accurate entry of orders.
- Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of stakeholders including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely issue resolution.
- Provide account management for customers to ensure satisfaction is achieved and business objectives met.
- Strives to exceed set service levels and Individual/Department/Company Targets.
- Handles all queries within the established process
- Provide proactive communication regarding product availability, supply chain delays or other issues to the assigned customers, sales team, and internal personnel.
- Reallocate product based on inventory levels to meet scheduling agreements requirements, as needed
- Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology
- Participates with team members to improve communications, accountability and team success
- Participates in the departmental training plan and contribute to a focus on continuous personal improvement
- Effectively plans and prioritizes workload every day to avoid backlogs.
- May be required to perform other related duties as required and/or assigned by Manager
- High school graduate or equivalent required; Bachelor's degree is preferred
- 2+ years of related Customer Service experience required
- Demonstrate working knowledge of personal computer applications such as Microsoft Office Tools. Knowledge of ERP Systems
- Ability to identify, solve problems, and multi-task
- Ability to diffuse customer dissatisfaction
- Detail oriented
- Beginner level with Excel
- Troubleshooting experience
- Takes initiative
- Team oriented
- Flexible with scheduling and re-prioritization to assist with meeting deadlines
-
Customer Service Representative
4 days ago
Motion Recruitment Lenexa, United StatesOur client, an Aerospace Manufacturing Enterprise, is seeking a Customer Service Representative to join their team in Lenexa KS · Onsite in Lenexa (Monday-Friday 8am-5pm) · This is a 6 Month W2 Contract To Hire · The ideal candidate is responsible for account management which inc ...
-
player services representative
6 hours ago
Pearl River Resort Silver Star Hotel and Casino - Choctaw, United StatesResponsible for assisting guests with transactions and for balancing various bank drawers within the department, maintaining accuracy throughout all phases of the process. · Pearl River Resort Associates are required, on a continual basis to... · Adhere to any and all company and ...
-
Customer Service Representative
4 hours ago
Butler Aerospace and Defense Lenexa, United StatesCustomer Service Representative · Location: Lenexa, KS · Job ID: #69134 · Pay Range: $37-43 · Job Description: · Reporting to the Manager of Customer Service, the Customer Service Representative is responsible for overall customer account management which includes purchase order ...
-
Customer Service Representative
4 hours ago
Sizewise Rentals LLC Lenexa, United States** Position Description** · **Customer Service Representative | 8am - 5pm** City **Lenexa** Customer Service Representatives are at the center of our passion for service. We are proud to offer a live person on the end of the line when our customers call. We currently have a need ...
-
Customer Service Representative
4 hours ago
Turn5 Lenexa, United StatesUnder the direction of the Sales Management Team, the Tech Support Specialist aids our customers through their automotive accessories pre-purchasing & post-purchasing experience. Essential in assisting with and mitigating customer returns through tro Customer Service Representati ...
-
customer service representative
6 days ago
Family Dollar Philadelphia, United StatesFamily Dollar - 800 E MAIN STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
-
Member Service Representative
3 days ago
CommunityAmerica Credit Union Lenexa, United StatesSummary · Job Summary · The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances memb ...
-
Member Service Representative
2 days ago
CommunityAmerica Credit Union Lenexa, United StatesWith this position we are looking for the ideal candidate that can provide professional, prompt, financial service to all members and potential members in a Member Service setting. · **Schedule: Monday-Friday from 8am-5pm, and alternating Saturdays from 9am-2pm.** · Job Summary · ...
-
Customer Service Representative
4 hours ago
Industrial Fumigant Company LLC Lenexa, United States** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** IFCI504370 Showing 1 location **Job Details** · **Description** · **Industrial Fumigant Company (IFC) provides pest management solutions to the commercial food industry.** ...
-
Customer Service Representative
4 hours ago
Smith & Loveless Lenexa, United States** Smith & Loveless Inc.** · ** Customer Service Representative** · Lenexa, KS 66215 · Then apply today and join a continually stable, successful, family-owned business with an eye toward ***Protecting water. Protecting People.*** Smith & Loveless is a design-build manufacture ...
-
Customer Service Representative
4 days ago
Butler America Aerospace Lenexa, United StatesJob Description · Job DescriptionCustomer Service Representative · Location: Lenexa, KS · Job ID: #69134 · Pay Range: $37-43 · Job Description: · Reporting to the Manager of Customer Service, the Customer Service Representative is responsible for overall customer account manageme ...
-
Member Service Representative
4 hours ago
CommunityAmerica Credit Union Lenexa, United StatesSummary: · Job Summary · The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances me ...
-
Customer Service Representative
10 hours ago
Peak Asset Management Lenexa, United StatesJob Description · Job DescriptionCustomer Service and Loan Servicing Clerk · Peak Asset Lending is a Private Mortgage Lender specializing in real estate investment loans with over 25 years in the finance industry. Join a team environment with casual dress and flex office hours wh ...
-
Customer Service Representative
2 days ago
Emerald Technologies Lawrence, United StatesLawrence Customer Service Representative (m/f/d) for Direct Sales in France and Belgium at Ovesco Endoscopy AG · Ovesco Endoscopy is a research-based medical technology company in the field of flexible endoscopy. Since 2002, we have been developing, producing and distributing inn ...
-
Patient Service Representative
6 days ago
The University of Kansas Health System Lenexa, United States Full timePosition Summary · / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operat ...
-
Customer service representative
2 days ago
Eclipse Innovations Raymore, United StatesCustomer Service Representative (m/f/d) at the Computer · Welcome to JobImpulse · We are an experienced international staffing agency with an exceptional success story since our founding in 2006. Today, we have over 53 offices in 13 countries and employ more than 9,300 people wo ...
-
Customer Service Representative
2 weeks ago
Aston Carter Lenexa, United States Contract to RegularDescription: · The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. ...
-
Customer Service Representative
1 week ago
Aston Carter Lenexa, United States Contract to RegularDescription: · The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. ...
-
Customer Service Representative
1 week ago
Aston Carter Lenexa, United States Contract to RegularDescription: · The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. ...
-
Customer Service Representative
2 weeks ago
Aston Carter Lenexa, United States Contract to RegularAston Carter is Hiring a Customer Service in Lenexa Kansas · Description: · Facilitate order related requests and assist sales with order related requests · Most communication with customers will be over email · Field customer calls relating to orders as needed · Required Skills: ...
Customer Service Representative II - Lenexa, United States - LanceSoft
Description
Job Description
Monday to Thursday 7am to 3:30pm Monday to Friday
Responsible for inbound call traffic into Client Microbiology Division (MBD) Customer Service from both internal and external customers. Provide order entry and schedule agreement support and resolutions to external and internal customers. Handles all customer inbound related calls to include tracking, order status, notifications, and escalated issues. Handles customer order concerns by providing customer world class customer service and meeting customer scheduling expectations.
The Customer Care Specialist is responsible to provide outstanding service to both external and internal clients to achieve business goals and objectives.
Our ideal candidate will be customer oriented.Key Responsibilities:
Minimum Requirements/Qualifications:
