- Facilitate order related requests
- Assist sales with order related requests
- Customer calls
- Order entry
- Track shipments
- Manage returns
- Learn basic product/technical knowledge to assist customer requests
- Learn basic logistical and supply chain knowledge for order processing
- Understand manufacturing basics
- Problem solve with other departments to deliver product to a customer when needed
- Issue credits and perform re-bills
- Maintain customer notes and automated notifications
- Understand customer order patterns
- Provide administrative assistance, as needed
- Additional responsibilities may be required
- Some experience in manufacturing/supply chain industry is helpful, but not necessary.
- Experience in the logistics, picking/packing, dispatching, shipping goods out industry is relevant and preferred.
- This role acts as the coordinator between warehouse and the customers.
- This CSR will be tied to a Sales person and will need to have a positive and professional tone when speaking to account members.
- Any experience using AS400 system is highly preferred.
- High school diploma or equivalent.
- 2+ years of experience working in customer service role, administrative support roles preferred.
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Customer Service Representative - Lenexa, United States - Aston Carter
Description
Description:
The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly and objectively. This role requires the use of independent judgement, which will directly impact customers on a daily basis. This role must be able to multi-task and perform cross-functional duties successfully and ensure the clients supply flow is conducted in a manner that is constant with service level expectations.
Responsibilities:
Additional Skills & Qualifications:
Schedule:
Candidate will start off working on-site M-F 8am-5pm, after 6-8 weeks of working on-site, the candidate will then have the option to work on a hybrid schedule of MWF in office, T/TH remotely.
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
