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Customer Service Representative - Lenexa, United States - Aston Carter
Description
Description:
The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly and objectively. This role requires the use of independent judgement, which will directly impact customers on a daily basis. This role must be able to multi-task and perform cross-functional duties successfully and ensure the clients supply flow is conducted in a manner that is constant with service level expectations.
Responsibilities:
Facilitate order related requests
Assist sales with order related requests
Customer calls
Order entry
Track shipments
Manage returns
Learn basic product/technical knowledge to assist customer requests
Learn basic logistical and supply chain knowledge for order processing
Understand manufacturing basics
Problem solve with other departments to deliver product to a customer when needed
Issue credits and perform re-bills
Maintain customer notes and automated notifications
Understand customer order patterns
Provide administrative assistance, as needed
Additional responsibilities may be required
Skills:
Customer service, Microsoft Office, Outlook, supply chain, Manufacturing Environment
Top Skills Details:
Customer service, Microsoft Office, Outlook
Additional Skills & Qualifications:
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
