- Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer contacts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Manage large amounts of incoming phone calls and emails from internal and external customers
- Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
- Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
- Makes special studies, investigations and analyses and prepares related reports.
- Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.
- Will require occasional evening or early morning calls to align and coordinate with international customers.
- Performs other related duties as required.
- Proven customer support experience or experience as a Client Service Representative
- Ability to multi-task, prioritize, and manage time effectively
- Superior organizational skills
- Strong sense of urgency and ability to prioritize competing tasks
- Exceptional written and oral communication skills
- Able to anticipate needs and shows initiative
- Aerospace industry experience, preferred
- Project Management experience working in cross functional teams, preferred
- SAP knowledge and experience is a plus
- Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
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Customer Service Representative - Lenexa, United States - Butler Aerospace and Defense
Description
Customer Service Representative
Location: Lenexa, KS
Job ID: #69134
Pay Range: $37-43
Job Description:
Reporting to the Manager of Customer Service, the Customer Service Representative is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer.
Primary Responsibilities
Preferred Qualifications
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
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