Solutions Engineer, Product Advocate - Chicago, United States - Prefect

Prefect Chicago, United States

1 week ago

Description

Job Description

Job DescriptionAbout Prefect:

Prefect, the open-source data workflow automation platform. Our remote first company is singularly focused on this vision, and every team member directly contributes to its advancement. Every role solves a problem, and everyone can see exactly how their work helps achieve our mission.

To that end, we've carefully created a supportive, high-performance culture - the operating system of our company - that empowers our team to do the best work of their careers and achieve their personal and professional aspirations.

We are looking for folks who want to join a remote-first team #LI-Remote to build an equally amazing company and product. In deciding whether to apply for a role at Prefect, consider whether your values align with ours.

Role Summary:

As a Solutions Engineer at Prefect, you will be a primary contact with our customers. You will manage the technical relationship and be responsible for their success. You will provide technical solutions, identifying and fixing issues, and overseeing and building documentation geared towards customer solutions and success. You will be tasked with building processes and operations that scale in addition to building close relationships and processes with other members of our organization, primarily in sales.

You will coordinate with team members on new features and help Prefect build our product roadmap. You will identify opportunities for improvement, track risks and dependencies and lead projects to completion.

We expect our engineers to be product focused and enthusiastic to take on new challenges and guide our product and culture forward.

You will report to our Director of Sales Engineering, Emil.

What You'll Do:

Uphold our documentation-first policy. Documentation at Prefect is not an afterthought - our documentation is important to our adoption and scale and you will be pivotal in the upkeep of this philosophy
Engage directly with customers to design, develop and deploy solutions
Deliver support through video conference calls for our developer community
Deliver support to our growing open-source slack community
Identify and escalate issues, and where applicable provide fixes
You will not hesitate in taking ownership of your ideas and advocating for them
Think through extreme edge cases without losing sight of providing a simple user experience

Your Qualifications:

2+ years of experience in customer solutions, forward deployment
2+ years experience working with Python
2+ years of working with data architectures and tools, building data pipelines
Experience with AWS, GCP and/or Azure
High quality technical writing and communication skills
Experience delivering projects from creation to production
You are searching for ways to improve at every iteration, not afraid to make suggestions for improvement
Young company whatever-it-takes approach to ensure that Prefect's clients and internal team are successful with a strong focus on our product-led growth strategyy

What You'll Get in Return:

We take care of our team- our benefits are top-notch so that employees can work comfortably from wherever in the world they call home. Check out some of our most exciting benefits offered below.

Remote-first team with flexible-first culture
Equity Stock Options
401(k) with 5% company match (vests immediately)
Unlimited PTO
Medical, Dental and Vision insurance
Generous Parental Leave
Life Insurance and Disability benefits
$800 remote work stipend for whatever you need to work (food, wellness, equipment etc.)

And that is just the start, there's more For more info check out our top-of-the-line benefits and perks on our careers page.

The U.S. base salary range for this full-time position is ($80,000-$110,000). Our salary ranges are determined by role, level, and work location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Your recruiter can share more about the salary range for your preferred location during the hiring process. Please keep in mind that equity is not included in the range provided above and will represent a significant part of your total compensation. Benefits and any bonus or incentive compensation is also not included in the range provided above.

Belongingness at Prefect:

Belongingness at Prefect is our commitment to ensuring mutual power, access, and opportunity among all groups and individuals who make up our community. We operationalize belongingness through actions large and small on a daily basis, but always with the goal that all groups and individuals can contribute as their most authentic self to the evolution of our product, our team, and our community.

Belongingness is also our commitment to bridge with individuals or groups not yet established in our community, acknowledge differences in a way that affirms distinct identities, and allows for a new, more expansive group identity to form.

Equal Opportunity at Prefect:

Prefect is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws.

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Solutions Engineer, Product Advocate - Chicago, United States - Prefect

Description

Job Description