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Lancaster

    Customer Relations Representative - Lancaster, United States - SMG

    SMG
    SMG Lancaster, United States

    3 days ago

    Default job background
    Full time
    Description

    We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Entry Level Customer Relations Representative's will receive training to ensure they have all the skills and knowledge that they require to be successful in this high-energy industry. We are seeking candidates who are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.

    We are seeking an Entry Level Customer Relations Representative to join our team You'll belong to a supportive team in a fast-paced environment. You will create an energetic dynamic for our customers from the opening greeting to the final close.

    Responsibilities of Entry Level Customer Relations Representative:

    • Drive your team's performance, including meeting and exceeding sales goals.
    • Execute direct to business marketing and sales efforts to get new accounts.
    • Combine your people and operational skills to create great customer and employee experiences.
    • Be the go-to example of excellent customer service, professionalism and courtesy.
    • Lead your team in delivering the ultimate customer experience by solving customer issues and jumping in to help with transactions.
    • Inspire your team with training and coaching.
    • Identify skills gaps, then create and implement development plans.
    • Run sales data - analyze staffing needs, report financial and sales data, manage cash and inventory levels, and meet compliance, sales, and retention goals.

    Requirements Entry Level Customer Relations Representative:

    • Top tier customer service/sales representative who has worked in a fast-paced environment.
    • Ability to effectively communicate with customers about complex situations.
    • Bilingual is a plus
    • Effecting listening skills and the ability to problem-solve.
    • Individuals who are comfortable selling as well as teaching, helping your team members out as needed.
    • High school diploma / GED
    • Self-motivated and self-directed, and can adhere to a tightly structured customer training program

    #LI-Onsite

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