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    Pharmacy Technician/Customer Service Representative - Rochester, United States - TalentBridge

    TalentBridge
    TalentBridge Rochester, United States

    2 weeks ago

    talentbridge background
    Description

    Specialty Pharmacy Call Center Representative
    Contract to Hire
    Training onsite for 5 weeks in Rochester, NY
    Fully remote after training.
    Pay Rate: 18/hr

    Job Description:
    In this role you will be responsible to have an in-depth knowledge of the program requirements, processes, and systems used to fulfill orders and take care of our customers by effectively communicating with them throughout the process and are adherent to all program requirements.

    Job Functions:

    • Provide incredible customer service; answer a high volume of incoming calls and emails, address concerns and resolve issues in a courteous and professional manner.
    • Follow up with customers, maintain a thorough understanding of the program's requirements to ensure proper process is followed.
    • Follow instructions from Team Leader and Manager; work with team members to meet customer needs.
    • Complete tasks accurately and efficiently with strong attention to detail.
    • Use knowledge of multiple systems/processes to troubleshoot, resolve problems, and provide support.
    Required Skills for Position:
    • Ability to Work in a Fast-Paced Environment and organize and prioritize workload.
    • Excellent written and verbal communication skills
    • Advanced systems aptitude to utilize multiple computer applications and strong computer skill.
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