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    Customer Service Representative - Rochester, United States - Rochester Community Animal Clinic

    Rochester Community Animal Clinic
    Rochester Community Animal Clinic Rochester, United States

    1 week ago

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    Description


    Position at Rochester Community Animal Clinic

    Rochester Community Animal Clinic is in search of a part-time Customer Service Representative to join our growing team

    We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more

    Our Ideal Candidate:

    An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 20-30 hours per week, including some weekends and Holidays.

    CSR Role Responsibilities:
    • Communicating via phone, email, and in person with clients and actively listening to their concerns.
    • Utilizing computer information systems to accurately enter client/ patient information, and update and maintain medical records.
    • Processing client payments and invoices.
    • Scheduling and confirming appointments with patients.
    • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
    • Other administrative duties as needed.
    Job Requirements:
    • High School Diploma or equivalent, AAS or higher preferred.
    • At least 6 months of customer service experience.
    • Veterinary hospital experience is preferred, however not required.
    • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
    Compensation negotiable based on credentials and experience with the starting rate ranging from $15-16/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

    #LI-MH1
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