- Serve as our valued clients' primary point of contact, providing exceptional support and building strong relationships.
- Understand clients' needs, requirements, and objectives, and proactively offer customized solutions to meet their expectations.
- Lead and manage a team of customer service associates, providing guidance, coaching, and support to ensure service excellence.
- Conduct performance evaluations, set goals, and develop training programs to enhance the team's skills and productivity.
- Collaborate with cross-functional teams to ensure seamless service delivery, resolve client issues, and exceed customer satisfaction goals.
- Develop and maintain client service standards, policies, and procedures to ensure consistency and continuous improvement.
- Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and contribute to business growth strategies.
- Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction.
- Foster a positive and collaborative team culture, promoting a customer-centric mindset and driving employee engagement.
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Financial Services Representative
4 days ago
ESL Federal Credit Union Rochester, United States Full timeHours: · 40 · Schedule: · Monday - Saturday with one day off during the week for working a Saturday. Must be flexible to meet current and future business needs. · Monday 8:00 a.m. - 5:30 p.m., Tuesday 8:30 a.m. - 4:30 p.m., Wednesday 8:30a.m. - 4:30 p.m., Thursday 8:30 a.m. - 5: ...
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Customer Service Representative
2 weeks ago
Circle K Rochester, United StatesJOB DESCRIPTION Store : 357 Gonic Rd, Rochester, New Hampshire 03839 Availability - Shift/Days · Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fa ...
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Leoforce Rochester, United StatesJob Description · Job DescriptionJob Summary · Job Title : Client Service Representative · Client : Paychex · Location : Rochester, NY · Pay Rate: $20/HR (Not Negotiable) · Onsite Position. · Overview · Under a significant level of guidance and direction, provides customer servic ...
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customer service representative
1 week ago
Family Dollar Rochester, United StatesFamily Dollar - 460 WEST AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
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Customer Service Representative
2 days ago
XPO Logistics Rochester, United StatesXPO Logistics - JobID: [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; ...
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Customer Service Representative
2 days ago
Leoforce Rochester, United StatesJob Description Job Description Position: Customer Service Representative / Client Service Representative Location: Rochester, NY Responsibilities Discover Your Passion and Develop Your Expertise. This is a solution-based service environment with an emphasis on partnership and ac ...
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Guest Service Representative
1 week ago
Nothing Bundt Cakes Rochester, United StatesThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our b ...
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Customer Service Representative
2 weeks ago
Van C. Travis III - State Farm Agency Rochester, United StatesJob Description · Job Description Van Travis - State Farm Agency, located in Rochester, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State ...
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Customer Service Representative
1 week ago
Leoforce Rochester, United StatesJob Description · Job DescriptionPosition: Customer Service Representative / Client Service Representative · Location: Rochester, NY · Responsibilities · Discover Your Passion and Develop Your Expertise. · This is a solution-based service environment with an emphasis on partnersh ...
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Patient Service Representative
2 weeks ago
ZOLL LifeVest Rochester, United StatesJob Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · *Spanish Speaking Preferred · The Cardiac ...
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Customer Service Representative
3 days ago
Regional Transit Service Rochester, United States Full timeJob Description · Job DescriptionCompany Information: · Regional Transit Service (RTS) is a regional transit authority established by New York State with more than 1,000 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Orleans, ...
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Customer Service Representative
3 weeks ago
TEKsystems Rochester, United StatesOne of our top clients is hiring for... · Customer Service Representative · Description: · This role is responsible for supporting sales and distribution activities by providing superior customer service. · The position will serve as a first point of contact for internal and exte ...
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Guest Service Representative
5 days ago
Nothing Bundt Cakes Rochester, United StatesThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our b ...
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Guest Service Representative
1 week ago
Nothing Bundt Cakes - Rochester-Henrietta Rochester, United StatesThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our b ...
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Customer Service Representative
3 weeks ago
CH Promotions Rochester, United StatesAre you a customer-oriented professional with a knack for building relationships? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise? Join our Entry Level team as a Customer Service Representative, wher ...
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Guest Service Representative
1 week ago
Nothing Bundt Cakes - Rochester-Henrietta Rochester, United StatesJob Description · Job DescriptionThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the firs ...
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Customer Service Representative
2 weeks ago
DXP Enterprises Rochester, United StatesJob Description · Job DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the produ ...
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Parking Service Representative
3 weeks ago
University of Rochester Rochester, United StatesJob Description · Job DescriptionPosition Summary: · Act as a representative in disseminating information concerning Parking & Transportation at the University of Rochester to the community & visitors. Provide services and conduct transactions that ensure the effective and effici ...
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Patient Service Representative
2 hours ago
Borg & Ide Imaging Rochester, United StatesJob Description: · Schedule: Monday through Friday, 8:15am-4:45pm · Location: 400 Red Creek Drive · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advance ...
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Patient Service Representative
3 weeks ago
ZOLL LifeVest Rochester, United StatesJob Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
Client Service Representative - Rochester, United States - CH Promotions
Description
We are currently seeking an experienced customer-oriented professional to join our team as an Entry Level Client Service Representative. This role offers a unique opportunity to combine your exceptional client service skills with management experience, as you will have the potential to oversee a team of dedicated customer service associates once training is complete. If you have a proven track record in client service and leadership, this is an exciting opportunity to contribute to our organization's success.
Entry Level Client Service Representative Core Responsibilities: