- Provides advanced client service and technical product support to our internal and external partners Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client
- Works independently to handle increasingly more complex issues and calls while maintaining an advanced understanding of the business unit department goals and objectives
- Works with the client COBRA participants and other business units to resolve escalated client issues
- Develops and maintains comprehensive knowledge of new and existing client account set ups their corresponding systems and Health & Benefit processes to ensure resolution of escalated client issues
- Takes inbound calls from H&B Clients as well as COBRA participants
- Makes outbound resolution calls to clients and participants as necessary
- 2 years customer service/insurance related experience or the equivalent combination of education and experience is required
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Eastern Propane Rochester, United States**Eastern Propane & Oil is Hiring** · **a part-time Customer Service Representative to our team in Rochester, NH** · Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603Platinum level status for Veteran friendly employers**Why choose ...
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International Flavors and Fragrances Rochester, United StatesJob Description · Customer Service Representative - Rochester, NY · The Pharma Solutions business will be taking on its next chapter of growth as a trusted partner for the pharmaceutical industry with the announcement to sell Pharma Solutions to Roquette. This move will position ...
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XPO Logistics Rochester, United StatesXPO Logistics - JobID: [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; ...
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STATE UNIVERSITY COLLEGE AT BROCKPORT Rochester, United States**Member Service Representative** · Member Service Representative The successful candidate will become fully cross-trained in all member service activities and be willing to assist as necessary to ensure full coverage and excellent member service as staffing needs require. Addit ...
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Customer Service Representative - Rochester, United States - NESCO Inc
Description
Nesco Resource is seeking an experienced Call Center Representative to assist our client's Rochester location
Pay Rate: $17/hr
Contract length: 6+ months
Location: Henrietta
Shift: Monday - Friday 8am-5pm
JOB DESCRIPTION: