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    Customer Service Manager - Philadelphia, United States - Julius Silvert, Inc

    Julius Silvert, Inc
    Julius Silvert, Inc Philadelphia, United States

    5 days ago

    Default job background
    Description

    We are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service Manager is to supervise and mentor the customer service team by teaching them best practices, providing performance reviews, offering feedback, and establishing measurable goals.

    This position will work closely with the COO to ensure the Customer Service Department is running efficiently and providing our customers with timely and respectful service.

    Responsibilities:

    • Manage daily workflow within the customer service department
    • Maintain an awareness of all product information, merchandise promotions, and any issues brought to the attention of the customer service team
    • Maintain the highest level of standards in customer service
    • Initiate suggestive selling of products
    • Supervise a team of customer service representatives including scheduling/timecard approval
    • Assist in the interviewing/onboarding of new customer service employees
    • Communicate with coworkers and management to solve problems and improve quality and service
    • Receive and implement customer feedback to improve quality of service
    • Additional duties as assigned

    Qualifications:

    • Food/Hospitality industry experience *required*
    • 2-5 years of experience in customer service leadership or 5+ years experience in food distribution sales
    • Ability to communicate with customers, ownership, and employees
    • Proficiency in Customer Service
    • Ability to multi-task and perform within a fast-paced environment
    • Ability to work varied hours/days as dictated by business
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