Service Manager/ Dispatcher - Philadelphia, United States - Ohmcomm Inc

Ohmcomm Inc

Verified Company

Philadelphia, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off

Job Title:
Service Manager / Dispatcher

Company:
Ohmcomm, Inc

This position will answer to and take direction from the Owner/President of the company.

Responsibilities:

Open new service tickets in Connectwise CRM software and assign them to the appropriate engineer/technician.
Ensure that all tools and materials needed for service are accounted for prior to scheduling
Maintain up to date knowledge of engineers/technicians trained skills to ensure they are appropriately dispatched to service applicable machines
Schedule and dispatch engineers/technicians for onsite and remote service tickets in an efficient manor based upon priority level and location
Manage and oversee 46 engineers/technicians
Review service tickets when work has been completed
Ensure the engineer/technician has filled out their time entries and resolution notes correctly and completely
Close and invoice completed service tickets
Assist project manager with logistics, scheduling, and dispatch for project work.
Maintain client records within Connectwise CRM software
Act as the point of contact for internal and external clients
Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function
Provide excellent customer service to both internal and external customers, whether through direct contact, over the phone or through the mail services.

Requirements:

Proven experience as a Service Manager or Dispatcher
Proven experience in the I.T., A/V, Access Control, CCTV, or Security Alarm industries
Excellent written and verbal communication skills; excellent spelling and grammar is a plus
Excellent time management skills and the ability to prioritize work
Strong organizational skills with the ability to multitask
Attention to detail and problemsolving skills
Ability to follow specific direction
Previous experience with customer service is highly recommended
Proficiency in ConnectWise Manage CRM software will be extremely advantageous
Proficiency in MS Office (Outlook, Teams, Excel specifically)
Knowledge of office management systems and procedures
High School degree; additional qualifications in your industry will be a plus