Customer Service Representative - Winona, United States - Hiawatha Broadband Communications

Hiawatha Broadband Communications Winona, United States

2 weeks ago

Description

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CSSR101355 Showing 1 location **Job Details**

**Description**

**Responsibilities Include:**

Adapting, learning and delivering the best customer service our industry can give.

Sell and promote company products and services

Research customer complaints, processing payments and billing adjustment

Achieve sales goals by soliciting new and or up sell services

Follow up on and close sales leads

Resolve customer account issues

Perform other duties as may be requested by supervisor

Performs service order provisioning through multiple user interfaces of the following types

Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers

Follow all safety rules and comply with company policies and specifications

Speak and understand English language proficiently

**You will need to have:**

High school degree or GED equivalent is required.

Post-high school education preferred.

Willing to participate in NCTI certification/development courses

3 years of CATV or other relevant technical/electronic experience

Ability to prioritize and organize effectively

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)

Knowledge of basic mathematics

Knowledge of common phone etiquette and de-escalation techniques

Able to communicate clearly, educate customers and promote/sell company services

Able to work independently and plan accordingly to complete daily assignments

Must be flexible and able to handle multiple tasks concurrently

**Even Better If You Have:**

Knowledge of video, broadband, and phone products and services

Ability to utilize problem solving techniques with high end broad band equipment

**When you join HBC....**

You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program, starting with three weeks of PTO, a company wellness program, employer paid short and long term disability, paid volunteer time, and three weeks of paid parental leave We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.

Schurz Communications and its subsidiaries strategic objectives:

We will attract, invest in, communicate with, and retain top talent.

We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

We will innovate, partner, experiment and create a better future together.

We strive to continuously improve operating performance to ensure sustained growth

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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