ChatOps experience (Slack)- Will be creating channels / coordinating resources / engaging customers primarily through the Slack
- Customer service - working with customer service reps to high-level engineers
- ServiceNow
Confluence / JIRA
IP knowledge - subnetting and general IP concepts like subnetting etc.
Light Active Directory experience- Basic security experience - helping with password unlocks/helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
- Will be working on a Project in a Team format and also alone - You will be keeping yourself on track by finishing your assignments on time or early
- Experience with Office360 - Word - Outlook - Excel - MS suite etc...
Streaming knowledge for games using MS Teams or other applications
Event management - using an alert system
BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook's /SOPs- Basic
Knowledge in Splunk/ Datadog - Basic
Knowledge in API concepts and applications
Incident Management
Problem Management
Change Management
AWS knowledge / Kubernetes / or any other cloud technology- Good
understanding of software development processes. - Familiarity with open-source technologies
- Client-side database
programming experience with SQL, Perl would be a plus. - A high school diploma or GED
- Three to five years or relevant experience
- A degree from a four-year college (i.e., BA. BS)
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ChatOps Support Specialist - San Bernardino, United States - Tentek
Description
Slack ChatOps Support Specialist
Tasks/Duties/Experience:
Nice to Have:
ITIL experience in:
Additional Attributes:
Preferred Experience / Education:
