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Desktop Support Specialist - Rialto, United States - Danta Technologies
Description
(1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. Required experience 2-4years.(2.) To maintain high login Efficiency (Availability) for customers.
(3.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephoneor emailor chat within agreed SLA of ticket volume and time.
(4.) To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.
(5.) Work on value adding activities such Knowledge base update and self development.
(6.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
Notes:
Benefits:
Danta offers a compensation package to all W2 employees that are competitive in the industry.
It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
