IT Specialist in First Level Support - Menifee, CA, United States - Eclipse Technologies

Eclipse Technologies

Verified Company

Menifee, CA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

IT Support Specialist (m/f/d) in Menifee, CA:
Löwenstein Medical SE & Co. KG

Bad Ems, DE

Experience in the field

IT

Full-time

Why Löwenstein Medical?:

Pioneering new paths. But never forgetting where we come from. For over 30 years, Löwenstein Medical has been developing and producing innovative medical technology in Bad Ems. Today, the family-owned company is one of the leading medical technology companies in the field of hospital and homecare supply. The commitment of our employees and the high quality of our products ensure us a high level of recognition - among medical professionals and users.

Your contribution:

You analyze and classify incoming inquiries from users in 1st and 2nd level support
You analyze and resolve disruptions in the hardware and software environment
You support users with processrelated questions
You document the processing and solution paths in the ticket system
You optimize our service processes
As part of the IT team, you are responsible for incoming support requests

What you bring to the table:

Successfully completed training as an IT specialist or comparable qualifications
IT knowledge and a strong understanding of company processes
Ideally, experience in telephone user support and using a ticket system
Good to very good knowledge of Microsoft Office and the Windows environment
Good communication skills and a confident demeanor
A high