Execution Manager - Phoenix, United States - Blue Cross Blue Shield of Arizona

Description

Job Description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

PURPOSE OF THE JOB

The mission of the Operational Excellence team is to drive process efficiency, financial strength, operational performance, and the success of strategic imperatives. This Execution Senior Manager supports the Operations Excellence team to drive various initiatives across the entire value stream of the organization. The Execution Senior Manager will support clients across all areas of operations and performance, working with business partners to understand needs and challenges and develop and implement solutions to help them achieve their goals. The Execution Senior Manager will provide support and guidance

across the enterprise, to include operations, clinical, finance, business intelligence, finance, IT and migration managers and their staff.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

1. Required Work Experience

· 7 years of experience leading/managing technical and business projects

· 7 years of experience in business analysis, systems applications and/or operations

· 6 years of experience in project management

· 5 years of experience in healthcare or similar field developing business plans and customer specifications

· 3 years of Agile experience

· 3 years of experience at a Healthcare payor in 2 or more business domains (Claims, Enrollment, Billing, Finance, Configuration, EDI, and/or Fulfillment)

· 2 years of management experience

2. Required Education

· High-School Diploma or GED in general field of study

3. Required Licenses

· N/A
4. Required Certification

· N/A

PREFERRED QUALIFICATIONS

1. Preferred Work Experience

· 10 years of experience leading/managing technical and business projects

· 10 years of experience in business analysis, systems applications and/or operations

· 10 years of experience in project management

· 5 years of Agile experience

2. Preferred Education

· Bachelor's Degree in business, computer science, mathematics, or statistics field of study

3. Preferred Licenses

· N/A

4. Preferred Certifications

· Project Management Professional (PMP) certification

· Six Sigma certification

· Change Management Certification

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

· Work with operational managers and technical leads to deliver mission capability, identify and resolve issues, and continually improve performance.

· Define objectives, identify & prioritize opportunities, develop approach/schedule and process to track/monitor progress.

· Responsible for being a "change agent," constantly challenging conventional thinking, approach, and current business methods.

· Knowledge & Understanding of Healthcare payor industry business models and core processes.

· Ability to solve complex system and operational problems with results-driven solutions.

· Identify problems and research alternatives through testing and consulting with peers.

· Design and implement an integration solution across wide range of business domains along with consultative experience to develop long term implementation roadmaps.

· Deliver more complex re-engineering & simplification / standardization / optimization of identified global cross- functional processes as directed.

· Conduct and participate in design walkthroughs with architects, designers, developers, and possibly providers.

· Ensure the quality of one's own and/or a project team's deliverables through adherence to project standards and methodologies.

· An analytical brain, creating innovative ideas, demonstrating knowledge, and thought leadership and displaying technical consulting mastery.

· Manage integrated project plan across programs to ensure consistency and oversee delivery of activities.

· Partner with Continuous Improvement teams to establish standards for future state workflows.

· Create key performance indicators and management reports that transparently show and monitor improvement and performance.

· Identify issues by thoroughly examining and exploring demands to reduce operational and service costs.

· Ability to quickly identify operational inefficiencies and deliver against plans to improve operations.

· Leverage feedback from field and customer, build quantified, substantiated cases to drive upstream process improvements.

· Be an active and supportive team member in an environment of inclusion, open discussion, and results-driven collaboration.

· Maintain effective relationships with internal and external customers, assisting with the development of external communications related to all assigned projects.

· Establish and meet short- and long-term department goals in accordance with overall company objectives and divisional strategic planning.

· The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

· Perform all other duties as assigned.

COMPETENCIES

REQUIRED COMPETENCIES

1. Required Job Skills

· Experience partnering and driving solutions with IT teams.

· Planning, organizing, securing, and managing resources to successfully complete specific program goals and objectives.

· Ensuring that programs run within scope, time, and budget constraints.

· Interfacing with task and functional leaders, subcontractors, and support personnel.

· Leading teams in developing new products, processes, standards, or operational plans in support of the project.

· Strong analytical skills. Ability to conduct data analysis, process analysis and root cause analysis.

· Requires ability to influence others outside of own area on policies, practices, and procedures.

· Managing and integrating teams of differing responsibilities, skills, and company compositions

· Strong writing skills with attention to detail

· Advanced PC proficiency

· Advanced planning and project management skills

· Must communicate with employees at all levels across the organization.

· Proficient in using Excel

2. Required Professional Competencies

· Strong data mining and analysis skills

· Strong analysis and observation of task and benefits and documenting processes at a detailed level

· Detail-oriented with ability to question existing definitions, process and update so that any skill level can perform that job function.

· Strong knowledge of BCBSAZ Operations

· Capable of investigative and analytical research

· Strong organizational and planning skills

· Proficiency in process improvement

3. Required Leadership Experience and Competencies

· Excellent organizational skills and attention to detail

· Ability to develop tactical plans

· Ability to develop processes with detailed step by step instruction

PREFERRED COMPETENCIES

1. Preferred Job Skills

· Intermediate programming language and operating systems

· Expert level experience in Excel

· SharePoint experience

· Background in creating documentation

2. Preferred Professional Competencies

· Project lead or project management skills

· Advanced skills in influence, persuasion, negotiation, change management and problem resolution

3. Preferred Leadership Experience and Competencies

· Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.

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