- Participate in global outreach and global collaboration initiatives, focused on our Japanese colleagues, to build and strengthen relationships with a diverse and dynamic research community
- Ensure appropriate stakeholder identification and engagement on broader organizational projects and initiatives
- Leverage relationships and conversations to identify challenges and opportunities facing the research community
- Work effectively with the diverse community of researchers and management to capture business need, workflow, and value
- Capture key metric for use in measuring the impact and value of new technologies and services
- Capture business process workflow, create diagrams to support and communicate
- Leverage knowledge of existing internal and available industry tools to propose and deliver solutions
- Provide input and data in support of planning, prioritization and budget process for IT projects
- Work to communicate strategies, ideas, and goals to senior management
- Engage with the business owners, user and service provider of existing solutions to aid in assessment and planning for potential expansion, improvement, expansion, or transition
- Participate in the coordination and creation of product/service documentation and training
- Participation in the creation of foundational service design documentation
- Special projects as required
- Bachelor's degree in computer science, engineering, a related field, or equivalent experience
- Experience working in the scientific environment, especially one that is related to drug development is preferred
- Practical experience understanding, collecting, and documenting requirements and use cases.
- Proven success enabling customer success through thoughtful analysis and communication
- Experience with O365 Tools, with a focus on collaborating using Teams and SharePoint
- Written and verbal fluency in Japanese
- Strong organization and attention to detail
- Strong interpersonal skills and the ability to act as a trusted advisor and consultant
- Strong analytical thinking and problem solving
- Perform well in a fast-changing environment
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